Close Support Technician II

VT Group (VTG); Reston (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

VT Group (VTG) seeks a Close Support Technician II to provide in-depth support and problem resolution for IT products, access administration, and applications.

Responsibilities include troubleshooting hardware, software, and performance issues for customers using LANs, PCs, and printers, and analyzing customer requirements for appropriate technical handling or software upgrades.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems.

Responsibilities

• Troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.
• Analyze customer requirements and assist in software upgrade installations.

Skills

Troubleshooting

Customer support

Server administration

Desktop hardware

Desktop software

Problem solving

Education

Bachelor’s degree in Computer Science

Job description

Overview

VTG is seeking a Close Support Technician II who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

Overview

VTG is seeking a Close Support Technician II who is responsible for providing in-depth support and problem resolution for Information Technology products, access administration, and/or applications.

What will you do?

• Interacts with users to troubleshoot and resolve hardware, software and performance problems for customers using LANs, PCs and printers.
• Analyzes and levies customer requirements to the appropriate technical business unit, and may serve on teams installing software upgrades.

Do you have what it takes?

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered)
• 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems, and strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software
• Demonstrated knowledge of server administration, maintenance, and user account management
• An active TS/SCI clearance with polygraph