User Support Specialist

VT Group (VTG); Reston (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

VT Group (VTG) in Reston, Virginia, is seeking a User Support Specialist to support National Security customers. You will design, troubleshoot, and debug complex software applications, provide technical end-user support, and work in a collaborative team environment to ensure reliable operation of multiple applications.

The role requires an Active TS/SCI with Polygraph, 3+ years in user and application administration support, and strong scripting skills (PowerShell or Bash).

Qualifications

• Active TS/SCI with Polygraph.
• Minimum of three years of experience providing basic user and application administration support.
• Associates degree or no degree with seven years related work experience.
• Five years of drafting and maintaining technical systems documentation.
• Five years of workflow design and management.
• Five years of user access control experience.
• Five years of scripting experience; PowerShell or Bash preferred.

Responsibilities

• Design, develop, troubleshoot, and debug complex software applications.
• Provide technical support for multiple applications, both legacy and new.
• Build and maintain understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects and issues.
• Work in a team environment and communicate with end-users.

Skills

End-user support

Technical communication

Troubleshooting

Team collaboration

Documentation

Education

Associates degree or equivalent experience

Tools

PowerShell

Bash scripting

SQL queries

Oracle DB

Job description

Overview

VTG is seeking a

Overview

VTG is seeking a User Support Specialist to support National Security customers.

What will you do?

• Design, develop, troubleshoot, and debug complex software applications.


• Passionate about programming, passionate about quality and enjoy communicating and working with end-users.


• Work in a team environment.


• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),


• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.


• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Do you have what it takes?

Required Qualifications

• Active TS/SCI with Polygraph


• Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.


• Associates and five or No degree and seven years related work experience.


• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.


• Five years of experience with workflow design and management.


• Five years of experience performing user account administration and user access control.


• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.


• Three years of experience triaging system errors for a database-driven information system.

Desired Qualifications

• 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.


• Familiarity with IT Service Management and Best Practices.