User Support Specialist with Security Clearance

VTG; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

VTG is seeking a User Support Specialist to support National Security customers. You will design, develop, troubleshoot, and debug complex software applications, providing technical support for multiple applications and building deep knowledge of their functionality and configurations.

You will collaborate with developers to report defects and maintain system documentation, leveraging five years of experience in workflow design, account administration, and scripting to ensure reliable operations.

Qualifications

• TS/SCI with Polygraph clearance required.
• 3+ years of user and application administration support including user accounts and configuration.
• 5+ years drafting and maintaining technical systems documentation in a custom software development context.
• 5+ years of workflow design and management.
• 5+ years of user account administration and access control.

Responsibilities

• Design, develop, troubleshoot, and debug complex software applications.
• Provide technical support for multiple applications (legacy and newly developed).
• Build and maintain understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and issues affecting reliability and maintenance.

Skills

End-user support

Team collaboration

Troubleshooting

Documentation

PowerShell/Bash scripting

Education

Associate degree

No degree or 7+ years experience

Tools

SQL databases

Oracle DB

Job description

Overview VTG is seeking a User Support Specialist to support National Security customers. What will you do? * Design, develop, troubleshoot, and debug complex software applications.

• Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
• Work in a team environment.
• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance. Do you have what it takes? Required Qualifications: * Active TS/SCI with Polygraph * Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
• Associates and five or No degree and seven years related work experience.
• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
• Five years of experience with workflow design and management.
• Five years of experience performing user account administration and user access control.
• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
• Three years of experience triaging system errors for a database-driven information system. Desired Qualifications: * 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
• Familiarity with IT Service Management and Best Practices.