CLO Unit Manager II: Relationship & Operations

M&T Bank; Wilmington (DE); On-site; USD 106,700 - 177,900; Full time

Job summary

M&T Bank in Wilmington, DE seeks a managerial professional to supervise relationship management across product lines and staff, driving client relations, service quality, and revenue growth. You will collaborate with management to enhance processes, controls, and risk management while mentoring team members.

The role emphasizes staff development, adherence to internal controls, and leadership in managing complex accounts within a banking environment.

Qualifications

• Bachelor's degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ related experience.
• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills

Responsibilities

• Manage relationships of varying degrees of complexity, cultivating clients as sources of new business, including travel and client visits.
• Coach and mentor Relationship Managers and staff, ensuring policy compliance.
• Lead development and implementation of process improvements to increase service, profitability and regulatory compliance.
• Participate in revenue generating efforts as assigned.
• Focus on assigned product and business lines, develop and maintain key relationships for revenue growth.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Decision making

Education

Bachelor's degree

Tools

Word processing

Spreadsheets

Presentations

Industry-specific software

Job description

M&T Bank in Wilmington, DE seeks a managerial professional to supervise relationship management across product lines and staff, driving client relations, service quality, and revenue growth. You will collaborate with management to enhance processes, controls, and risk management while mentoring team members.

The role emphasizes staff development, adherence to internal controls, and leadership in managing complex accounts within a banking environment.