CLM Analyst: Drive Process & Platform Adoption

Energy Transfer LP; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Energy Transfer LP is seeking a CLM Business Analyst to provide analytical, process, and platform support for the Contract Lifecycle Management program under the CLM Product Owner. You will document current-state and future-state CLM processes, translate requirements into structured platform needs, and help maintain the backlog for ongoing enhancements.

This hands-on role focuses on execution, user adoption, training materials, and reporting to leadership.

Qualifications

• Bachelor's degree in Business, Information Systems, Supply Chain, or related field or equivalent work experience
• 2-5 years of experience in business analysis, process documentation, or enterprise platform support
• Experience with enterprise software platforms from the business or analyst side
• Strong business process documentation skills - process maps, SOPs, workflow diagrams
• Proficiency in Microsoft Office suite, particularly Excel, Visio, and PowerPoint
• Strong written communication skills - able to produce clear, structured documentation
• Detail-oriented with strong organizational and follow-through skills

Responsibilities

• Document current-state and future-state CLM business processes using process maps, swim lane diagrams, and SOPs
• Identify process gaps, inconsistencies, and improvement opportunities across contract workflows
• Maintain the CLM process library, governance documentation, and standard operating procedures
• Support process redesign efforts in preparation for platform enhancements or workflow changes
• Facilitate requirements gathering sessions with business stakeholders across Legal, Procurement, Finance, and Operations
• Translate business requirements into clear, structured platform requirements and user stories
• Maintain and groom the CLM product backlog in coordination with the CLM Product Owner
• Support sprint planning, user acceptance testing (UAT), and release documentation
• Serve as a day-to-day resource for CLM platform questions, user issues, and process guidance
• Develop and maintain user training materials, job aids, and quick reference guides
• Support onboarding of new CLM users and business units
• Track and report on platform utilization and adoption metrics
• Coordinate with the third-party solution architect on configuration updates and issue resolution
• Build and maintain CLM dashboards and reporting outputs for the CLM Product Owner and senior leadership
• Analyze contract data to identify trends, risks, and opportunities for process improvement
• Support compliance and obligation management reporting as needed

Skills

Business analysis

Process documentation

Requirements gathering

Platform support

Stakeholder communication

Data analytics

Education

Bachelor's degree in Business/Information Systems

Tools

Excel

Visio

PowerPoint

Job description

Energy Transfer LP is seeking a CLM Business Analyst to provide analytical, process, and platform support for the Contract Lifecycle Management program under the CLM Product Owner. You will document current-state and future-state CLM processes, translate requirements into structured platform needs, and help maintain the backlog for ongoing enhancements.

This hands-on role focuses on execution, user adoption, training materials, and reporting to leadership.