Clinical Unit Coordinator — Patient Experience Lead

South Shore Health System; South Weymouth (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

South Shore Health System is seeking a Unit Coordinator/Secretary to support nursing unit operations, patients, physicians and visitors. You will perform receptionist and clerical tasks, coordinate orders, admissions, discharges, and transfers, and ensure smooth unit workflow and chart accuracy.

The role emphasizes patient experience, safety, compliance, and professional development, with responsibilities spanning technology use, supply management, and interdepartmental collaboration.

Qualifications

• Knowledge of basic medical terminology is preferred.
• Basic computer knowledge is preferred.
• Ability to communicate effectively and document information accurately.
• Ability to deal with a wide variety of individuals.

Responsibilities

• Coordinates nursing staff, patient, physician and other departments.
• Performs receptionist and clerical duties to support unit efficiency.
• Manages supplies, equipment, and bed/PCS tracking.
• Books appointments and handles discharge documentation.
• Maintains unit workflow, charts and shift reports.
• Adheres to safety, privacy, and compliance standards.
• Serves as a preceptor and supports professional development.

Skills

Basic medical terminology

Basic computer skills

Effective communication

Accurate documentation

Education

High School Diploma/GED

Job description

South Shore Health System is seeking a Unit Coordinator/Secretary to support nursing unit operations, patients, physicians and visitors. You will perform receptionist and clerical tasks, coordinate orders, admissions, discharges, and transfers, and ensure smooth unit workflow and chart accuracy.

The role emphasizes patient experience, safety, compliance, and professional development, with responsibilities spanning technology use, supply management, and interdepartmental collaboration.