Clinical Trials Recruitment Coordinator

Fortrea; Dallas (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Fortrea in Dallas seeks a Call Center Coordinator to support participant recruitment by planning and executing recruitment strategies across media and community outreach. You will train new staff, coordinate with supervisors, and maintain databases for recruitment activities.

The role requires a associate degree in a related field and 3 years of call center experience in a medical setting, with emphasis on accurate communication and service excellence. Overtime may be required as needed.

Qualifications

• Excellent verbal and written communication skills.
• Experience in a medical call center environment preferred.
• Focus on customer service and patient experience.
• Ability to learn and use recruitment or study protocols.

Responsibilities

• Train new employees.
• Coordinate recruitment activities and liaise with supervisors and managers.
• Maintain recruitment databases and reports.
• Create advertisements and monitor screening appointments.
• Ensure high quality customer service and efficient call center operations.
• Perform duties as needed to support recruitment across sites.

Skills

Verbal communication

Written communication

Customer service

Call center experience

Medical terminology

Education

Associate degree in Communications or related field

Job description

Fortrea in Dallas seeks a Call Center Coordinator to support participant recruitment by planning and executing recruitment strategies across media and community outreach. You will train new staff, coordinate with supervisors, and maintain databases for recruitment activities.

The role requires a associate degree in a related field and 3 years of call center experience in a medical setting, with emphasis on accurate communication and service excellence. Overtime may be required as needed.