Clinical Trials Front Desk & Scheduling Pro

ECN Operating LLC; Glendale (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Restaurant options

Job summary

ECN Operating LLC seeks a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff in a busy clinical trial setting.

The role involves answering calls, scheduling and registering patients, and assisting with general office duties while maintaining a welcoming reception area. Evening or weekend shifts may be required based on scheduling and patient needs.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills with a professional and friendly demeanor.
• Knowledge of basic medical terminology and prior experience in a medical office setting, including phone handling and appointment scheduling.
• Strong organizational and multitasking abilities with the ability to prioritize tasks effectively.
• Ability to work under pressure while maintaining a positive attitude and flexibility.
• Strong problem-solving and communication skills.
• Ability to work independently with minimal supervision while using professional judgment and diplomacy.
• Capable of working well in a team-oriented environment, collaborating with a variety of professionals.

Responsibilities

• Answer clinic phones, monitor call queues, and direct calls to appropriate team members in a timely manner.
• Familiarize yourself with current clinical trials to accurately inform patients about study details (compensation, doctor visits, lab results, study medication).
• Schedule and reschedule patient appointments based on availability and written protocols, ensuring patient preferences are accommodated.
• Register new patients, answer their questions, and direct them to appropriate clinical staff when necessary.
• Perform computer data entry related to patient registration, scheduling, and other assigned programs.
• Maintain a clean and welcoming reception area and lobby for patients and visitors.
• Assist with general office duties, including distributing mail, faxes, and other administrative tasks as needed.
• Support the Clinic Supervisor with additional duties and responsibilities as required.

Skills

Customer service

Medical terminology

Organizational skills

Multitasking

Problem solving

Communication

Independence

Teamwork

Education

High school diploma

Job description

ECN Operating LLC seeks a dedicated Medical Receptionist to be the first point of contact for patients, physicians, and staff in a busy clinical trial setting.

The role involves answering calls, scheduling and registering patients, and assisting with general office duties while maintaining a welcoming reception area. Evening or weekend shifts may be required based on scheduling and patient needs.