Clinical Therapies Scheduling Coordinator - Float

nationwidechildrens; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital is seeking a dedicated medical secretary to manage the patient scheduling process for their section and maintain reminder activity.

Responsibilities include creating templates, resolving conflicts, adjusting schedules, keeping records, coordinating resources for events, and generating scheduling reports. Requires a high school diploma and at least two years of medical secretary experience with excellent customer service.

Qualifications

• Excellent customer service skills to interact with the public internal and external.
• Two years of medical secretary experience, required.
• High School graduate or equivalent, required.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Skills

Excellent customer service

Education

High School graduate or equivalent

Job description

Overview

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Job Description

Essential Functions:

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.


• Adjusts schedules and distributes updated schedules to necessary parties.


• Maintains accurate records and statistics.


• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.


• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.


• Generates reports on scheduling activities and presents them to relevant parties as needed.

Education Requirement

High School graduate or equivalent, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Excellent customer service skills to interact with the public internal and external.

Experience

Two years of medical secretary experience, required.

Physical Requirements

• OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing


• FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking


• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting


• Additional Physical Requirements performed but not listed above: Talking on telephone Constantly (67-100%)

Additional Information

\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"