Scheduling Coordinator- Outpatient Psychiatry

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a scheduling coordinator to manage the patient scheduling process and coordinate reminders, ensuring appointments run smoothly.

The role requires a high school diploma and two years of medical secretary experience, with a strong focus on customer service and accuracy in records; you’ll work Monday through Friday, 8:00 am to 4:30 pm, at our facilities.

Qualifications

• Two years of medical secretary experience.
• Excellent customer service skills to interact with patients and families.

Responsibilities

• Manages the patient scheduling process and reminders.
• Creates templates, identifies conflicts, and prioritizes appointments.
• Maintains records and generates scheduling reports.

Skills

Excellent customer service

Education

High School graduate or equivalent

Job description

Overview: 40 hours/ week; M-F 8a - 4:30p

Job Description Summary:

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Essential Functions:

Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics. Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information. Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments. Generates reports on scheduling activities and presents them to relevant parties as needed.

Education Requirement:

High School graduate or equivalent, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

Excellent customer service skills to interact with the public internal and external.

Experience:

Two years of medical secretary experience, required.

Physical Requirements:

• OCCASIONALLY: Lifting / Carrying: 0-10 lbs
• Lifting / Carrying: 11-20 lbs
• Machinery
• Pushing / Pulling: 0-25 lbs
• Standing FREQUENTLY: Color vision
• Flexing/extending of neck
• Reaching above shoulder
• Walking CONTINUOUSLY: Audible speech
• Computer skills
• Decision Making
• Depth perception
• Hand use: grasping
• gripping
• turning
• Hearing acuity
• Interpreting Data
• Peripheral vision
• Problem solving
• Repetitive hand/arm use
• Seeing – Far/near
• Sitting
• Additional Physical Requirements performed but not listed above: Talking on telephone Constantly (67-100%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.