Behavioral Health Intake Coordinator - Central Scheduling

10 Nationwide Children's Hospital; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Nationwide Children’s Hospital in Ohio is seeking a Community Behavioral Health Resource Coordinator to assist families, triage needs, and coordinate referrals. The role requires a Bachelor’s degree in psychology, social work, or a related field and experience in behavioral health or customer service.

Responsibilities include collaborating with interdisciplinary teams, scheduling services, and maintaining data in the EMR system, with a strong emphasis on confidentiality and patient-centered care.

Qualifications

• Bachelor’s degree in psychology, social work or related field required.
• Experience in behavioral health or customer service is required.

Responsibilities

• Assist families in determining needed resources and services through a screening and triage process.
• Collaborate with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize EMR and Scheduling software to assess demand and service capacities.
• Maintain confidentiality of clinical and administrative information.

Skills

Customer service

Process improvement

Data entry

Advanced computer skills

Education

Bachelor’s Degree in psychology, social work or related field

Tools

EPIC

NCHBH system

Job description

Overview

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Coordinates and assists in the provision of Behavioral Health resources and services to clients.

Essential Functions

Assists families in determining needed resources and services through a screening and triage process. Answers questions and concerns of families and provides service referrals and scheduling. Gathers referral and pre-admission information and completes all pre-admission data entry. Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral. Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services. Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs. Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement

Bachelor’s Degree in psychology, social work or related field, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Strong skills in customer service, process improvement, data entry, and advanced computer skills, required. Proficiency with EPIC and the NCHBH system,preferred.

Experience

Behavioral health or customer service experience, required.

Physical Requirements

• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Standing, Walking
• CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
• Additional Physical Requirements performed but not listed above: (not specified)

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.