Clinical Therapies Scheduling Coordinator-Main Campus

nationwidechildrens; North Carolina; On-site; USD 35,000 - 52,000; Full time

Job summary

Nationwide Children's Hospital is seeking an experienced scheduling coordinator to manage the patient scheduling process for their section and maintain patient reminder activity. The role requires attention to scheduling priorities, resource coordination, and accurate record-keeping within a hospital setting.

Two years of medical secretary experience and a high school diploma are required, with strong customer service skills to interact with patients, families, and staff.

Qualifications

• High School graduate or equivalent is required.
• Two years of medical secretary experience is required.
• Excellent customer service skills with public interfacing experience.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients per availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to secure resources for scheduling and pre-registration.
• Sends reminders or directs calls to patients to ensure awareness of upcoming events.
• Generates reports on scheduling activities and presents them as needed.

Skills

Excellent customer service

Education

High School diploma or equivalent

Job description

Job Description Summary

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Essential Functions

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Education Requirement

High School graduate or equivalent, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Excellent customer service skills to interact with the public internal and external.

Experience

Two years of medical secretary experience, required.

Physical Requirements

• OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing
• FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting
• Additional Physical Requirements performed but not listed above: Talking on telephone Constantly (67-100%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet