Clinical Support Supervisor

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading children's hospital is seeking a Clinical Support Supervisor to manage office operations, ensure quality patient care, and oversee staff training. The ideal candidate will have strong customer service skills and experience in healthcare. Join a mission-driven team dedicated to making a difference in children's lives.

Qualifications

• 4 years of experience in administrative/secretarial or business operations.
• Experience in healthcare preferred.

Responsibilities

• Organizes and manages office operations for effective patient care.
• Monitors financial administrative activities including billing.
• Evaluates current processes for improvement initiatives.

Skills

Customer Service

Time Management

Independent Decision Making

Education

High School Diploma or Equivalent

Bachelor’s Degree in Business or Related Field

Tools

Microsoft Office Suite

Job description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

7:00 AM

Shift End Time

3:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Responsible for organizing and managing office operations and procedures to ensure effective and efficient daily operations and the delivery of quality and safe patient care. Also responsible for training and development of assigned staff including hiring decisions, discipline, and staff evaluations.

Experience

• 4 years of experience in administrative/secretarial or business operations
  
  

Preferred Qualifications

• Bachelor’s degree in business or related field
• Experience in healthcare
• Knowledge of medical terminology
• Experience in budget/financial reporting
  
  

Education

• High school diploma or equivalent
  
  

Certification Summary

• No professional certifications required
  
  

Knowledge, Skills, And Abilities

• Strong customer service skills
• Excellent written/verbal and time management skills
• Must be able to work independently and possess ability to make independent decisions when circumstances warrant such action
• Demonstrated ability to hold others accountable
• Proficiency in Microsoft Office Suite and other Windows-based applications
  
  

Job Responsibilities

• Coordinates operational activities of assigned department, including supply maintenance, facilities management requests, networking with other departments and vendors as appropriate, and other office needs as they arise.
• Monitors and coordinates day-to-day financial administrative activities, including submitting invoices, charge reconciliation, billing, and accounts payable.
• Ensures timely completion of timekeeping activities in compliance with Children's policies.
• Monitors and maintains staff schedules; reviews and verifies employee records, transfers payroll hours as directed, and informs manager of any discrepancies.
• Creates standard and ad hoc departmental reports by compiling, analyzing, and reviewing information from multiple sources.
• Assists with the preparation and auditing of the departmental or project budget(s) and tracking/monitoring of related expenses.
• Evaluates current processes and assists with implementing process improvement initiatives.
• Manages the day-to-day operations of the staff, including, but not limited to, work assignments, task management, time tracking/management, and on-the-job training.
• Participates actively in the interview process, training, and performance appraisals.
• Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader Children's organization.
• May provide disciplinary actions up to and including termination.
• Assists manager with employee performance evaluations and hiring decisions.
• May serve on special projects/committees or act as department representative as necessary.
• Performs other department-specific duties and other assignments as appropriate.
  
  

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Administrative Support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Administrative

• Industries

  Hospitals and Health Care

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