Healthguide Supervisor

Guidehealth; Atlanta (GA); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading healthcare company is seeking a Healthguide Supervisor to lead a team of remote medical assistants. This role focuses on patient outreach, addressing social determinants of health, and ensuring high-touch patient engagement. The ideal candidate will have a clinical background, supervisory experience, and strong emotional intelligence. Join us to improve patient health and deliver exceptional care in a fast-paced environment.

Qualifications

• 3+ years of experience as a Medical Assistant, including patient outreach.
• 1+ years of experience in a supervisory or leadership role.

Responsibilities

• Supervising and mentoring a team of remote medical assistants.
• Monitoring team performance and ensuring high-quality interactions.
• Implementing patient engagement strategies emphasizing empathy.

Skills

Communication

Coaching

Conflict Resolution

Emotional Intelligence

Education

Certified/Registered Medical Assistant (CMA/RMA)

Tools

Electronic Health Records (EHRs)

Telehealth Platforms

Data Tracking Tools

Job description

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WHO IS GUIDEHEALTH?

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve patient health, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Job Description

We are seeking a highly organized and emotionally intelligent Remote Medical Assistant – Healthguide Supervisor to lead a team of remote medical assistants – Healthguides conducting patient outreach for highly impactable and transition-of-care patients. This role is critical in addressing social determinants of health (SDOH), resolving access barriers, and ensuring high-touch patient engagement in a fast-paced, mission-driven environment.

What You'll Be Doing

• Supervising, mentoring, and providing ongoing training for a team of remote medical assistants – Healthguides conducting patient outreach and interacting with primary care practices.
• Monitoring team performance, ensuring high-quality interactions and adherence to protocols.
• Fostering a supportive and collaborative remote work culture that prioritizes patient-centered care.
• Providing real-time guidance on handling complex patient needs, including social determinants of health and care coordination challenges.
• Conducting regular team meetings, performance reviews, and professional development sessions.
• Overseeing outreach to highly impactable patients with complex medical and social needs and transition-of-care patients, ensuring timely follow-up and intervention.
• Ensuring staff effectively identify and address patient barriers to care, including transportation, medication access, food insecurity, and other SDOH factors.
• Implementing and monitoring patient engagement strategies that emphasize empathy, active listening, and problem-solving.
• Supporting escalation pathways for complex cases, collaborating with care management teams, social workers, and clinical providers as needed.
• Participating in the development of workflows, scripting, and documentation standards for patient outreach.
• Monitoring call metrics, documentation accuracy, and team productivity.
• Ensuring compliance with HIPAA, patient confidentiality, and organizational policies.
• Understanding data analytics tracking outcomes, identifying trends, and driving continuous improvement.
• Collaborating with cross-functional teams to refine processes and integrate best practices.
• Managing workforce operations, including overtime oversight.
• Ensuring adherence to value-based care principles and organizational quality measures.
• Monitoring and reporting on outreach effectiveness, patient engagement rates, and care gap closure.
• Identifying opportunities to improve patient experience and streamline processes.

Qualifications

• Certified/Registered Medical Assistant (CMA/RMA) or equivalent clinical background.
• 3+ years of experience as a Medical Assistant, including patient outreach or care coordination.
• 1+ years of experience in a supervisory or leadership role, preferably in a remote setting.
• Strong understanding of SDOH and barriers to healthcare access.
• High emotional intelligence (EQ) with excellent communication, coaching, and conflict-resolution skills.
• Ability to thrive in a fast-paced, high-touch environment with shifting priorities.
• Proficiency in electronic health records (EHRs), telehealth platforms, and data tracking tools.

What We'd Love You To Have

• Experience in population health, case management, or value-based care models.
• Familiarity with motivational interviewing techniques and patient-centered engagement strategies.
• Bilingual (Spanish or other languages) a plus.