Clinical Support Staff Educator (CMA/RMA Req'd) - Hybrid

Avance Care; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Hybrid role

Job summary

Avance Care is seeking a Clinical Support Staff Educator to train Medical Assistants, coach teams, and ensure HIPAA-compliant clinical workflows across multiple locations in North Carolina. The role blends direct patient care with staff development and process improvement.

Ideal candidates hold CMA or RMA credentials, have 1–3+ years in healthcare training, and adapt to dynamic clinic environments while maintaining high-quality patient care and regulatory compliance.

Qualifications

• High School Diploma or equivalent.
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Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locations
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Skills

Coaching staff

EMR systems

HIPAA compliance

Clinical workflows

Training program design

Education

High School Diploma

MA program graduate CMA/RMA

Tools

Epic EMR

HIPAA tools

Job description

Overview

Discover a meaningful career with Avance Care— where your work truly makes a difference in patients’ lives.

Join our rapidly expanding network of30+ practice locationsin the Triangle Area (Raleigh-Durham-Chapel Hill),the Charlotte Region, and Wilmington, NC.

Avance Careis dedicated to elevating the standard of healthcare. As one of North Carolina'slargest networks of independentprimary carepractices, we offercomprehensive servicesto support thephysical, mental, and emotional healthof our patients.

Our Clinical Support Staff Educator is a key member of the clinical operations team, responsible for providing both direct patient care and training support across all locations. This role serves as a clinical resource and educator, ensuring consistency in workflows, high-quality patient care, and effective use of systems such as Epic. This role plays a critical part in driving operational efficiency, Medical Assistant competency, and positive patient outcomes.

Position Highlights:

• This is a full-timehybrid roleinvolving8 hours weekday shifts, clinical hours, occasional after hours, weekend, and travel required.
• We operate in abusy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Key Responsibilities:

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locations
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Candidates must haveaHigh School Diploma, or equivalent required. Must be a graduate from anaccredited Medical Assistant (MA) program with active Certified Medical Assistant (CMA), or Registered Medical Assistant (RMA) credentials required. Although, anassociate’s degree, or bachelor’s degree in related field, highly preferred. Along with1-3 or more years of relevant healthcare experience providing training in a variety of settings encompassing different training approaches, previous development and implementation of training programs.

Other Priorities:

• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Effective time management and ability to prioritize tasks
• Innate interpersonal skills, with the ability to work both independently and in a team environment
• Technical aptitude or proficiency in job-specific software/systems
• Capability to adapt to rapidly changing environments and priorities
• Ability to work under pressure and meet tight deadlines
• High attention to detail and accuracy in work

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.