Clinical Support Educator & MA Training Lead

Avance Care; Durham (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Hybrid role

Job summary

Avance Care is seeking a Clinical Support Staff Educator to train Medical Assistants, coach teams, and ensure HIPAA-compliant clinical workflows across multiple locations in North Carolina. The role blends direct patient care with staff development and process improvement.

Ideal candidates hold CMA or RMA credentials, have 1–3+ years in healthcare training, and adapt to dynamic clinic environments while maintaining high-quality patient care and regulatory compliance.

Qualifications

• High School Diploma or equivalent.
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Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locations
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Skills

Coaching staff

EMR systems

HIPAA compliance

Clinical workflows

Training program design

Education

High School Diploma

MA program graduate CMA/RMA

Tools

Epic EMR

HIPAA tools

Job description

Avance Care is seeking a Clinical Support Staff Educator to train Medical Assistants, coach teams, and ensure HIPAA-compliant clinical workflows across multiple locations in North Carolina. The role blends direct patient care with staff development and process improvement.

Ideal candidates hold CMA or RMA credentials, have 1–3+ years in healthcare training, and adapt to dynamic clinic environments while maintaining high-quality patient care and regulatory compliance.