Clinical Support Staff Educator (CMA/RMA Req'd) - Hybrid

Avance Care; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits after 30 days

Job summary

Avance Care in North Carolina is seeking a Clinical Support Staff Educator to train Medical Assistants on clinical workflows, EMR usage, and administrative processes across our multi-location network in the Triangle, Charlotte region, and Wilmington.

This role combines direct patient care with staff coaching to improve efficiency, accuracy, and quality while reinforcing HIPAA compliance and value-based care initiatives using the Epic EMR.

Qualifications

• Experience delivering clinical training to medical staff.
• Ability to mentor and develop teams for improved performance.
• Familiarity with HIPAA and clinical compliance requirements.
• Comfort working across multiple locations and shifts.

Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes.
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance.
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards.
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps.
• Identify workflow inefficiencies and provide recommendations for process improvement.
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures.
• Partner with clinic leadership to implement and maintain policies and procedures.
• Support quality improvement initiatives and training efforts across locations.
• Perform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining HIPAA policies.
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts.
• Adapt quickly to varying clinic environments, teams, and provider preferences.
• Ensure high standards of patient care, safety, and customer service across all locations.
• Other duties as assigned

Skills

Training delivery

Coaching

Clinical workflows

Tools

Epic EMR

Job description

Discover a meaningful career with Avance Care — where your work truly makes a difference in patients’ lives.

Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.

Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.

Our Clinical Support Staff Educator is a key member of the clinical operations team, responsible for providing both direct patient care and training support across all locations. This role serves as a clinical resource and educator, ensuring consistency in workflows, high-quality patient care, and effective use of systems such as Epic. This role plays a critical part in driving operational efficiency, Medical Assistant competency, and positive patient outcomes.

Position Highlights

• This is a full-time hybrid role involving 8 hours weekday shifts, clinical hours, occasional after hours, weekend, and travel required.
• We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
• We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Key Responsibilities

• Train Medical Assistants on clinical workflows, EMR, and administrative processes
• Provide ongoing coaching and mentorship to staff to improve efficiency, accuracy, and performance
• Support and reinforce best practices in documentation, regulatory compliance, and clinical quality standards
• Evaluate training effectiveness through feedback, observation, and performance data; identify and address gaps
• Identify workflow inefficiencies and provide recommendations for process improvement
• Educate Medical Assistant staff on value-based care initiatives and quality performance measures
• Partner with clinic leadership to implement and maintain policies and procedures
• Support quality improvement initiatives and training efforts across locationsPerform full Medical Assistant duties, including rooming patients, obtaining vital signs, assisting providers, and documenting in the EMR while maintaining all HIPAA policies and procedures
• Maintain up-to-date knowledge of clinic workflows, policies, and procedures through regular clinical shifts
• Adapt quickly to varying clinic environments, teams, and provider preferences
• Ensure high standards of patient care, safety, and customer service across all locations
• Other duties as assigned

Other Priorities

• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Effective time management and ability to prioritize tasks
• Innate interpersonal skills, with the ability to work both independently and in a team environment
• Technical aptitude or proficiency in job-specific software/systems
• Capability to adapt to rapidly changing environments and priorities
• Ability to work under pressure and meet tight deadlines
• High attention to detail and accuracy in work

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.