Medical Office Manager

Avance Care; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Avance Care in Raleigh, NC seeks an Office Manager to lead daily clinic operations and ensure top-quality patient care. The role requires coordinating between corporate and clinic teams, handling patient concerns, and maintaining HIPAA/OSHA standards.

A strong leader with excellent communication and organization will thrive in our fast-paced environment. Ideal candidates have 3-5 years of medical office supervision experience and a relevant degree, with certifications such as EMT-B, LPN, MA, or

Qualifications

• 3-5 years of medical office supervision experience.
• Strong leadership and communication skills are required.
• Familiarity with HIPAA and OSHA regulations is expected.

Responsibilities

• Oversee daily, weekly, and monthly office operations and checklists.
• Act as liaison between corporate office, clinic team, and external entities.
• Address patient complaints promptly with tact and compassion.
• Analyze operational metrics to improve quality outcomes.
• Ensure HIPAA and OSHA compliance and a safe environment.
• Coordinate maintenance, equipment, and vendor relationships.
• Lead staff meetings and manage scheduling and time-off requests.
• Support continuous shift coverage and workflow optimization.

Skills

Leadership

Communication

Time management

Flexibility

Confidentiality

Education

Relevant degree

EMT–Basic certification

LPN

MA program graduate

CMA

Job description

Overview

Avance Care is in the business of improving the standard of healthcare. As one of the largest networks of independent primary care practices in North Carolina, we provide comprehensive care for our patient’s physical, mental, and emotional health.

We are seeking a conscientious and reliable candidate who brings a strong leadership background to join our team as an Office Manager.

• This is a full-time position, Monday through Friday, with occasional after-hours as needed.
• Comprehensive oversight of clinic operations, ensuring satisfaction of patients, staff, and providers
• Commitment to maintaining company quality standards
• Busy, fast-paced work environment ideal for candidates who thrive in dynamic settings
• Comprehensive benefits package available on the first of the month following 30 days of employment

Selected Responsibilities

• Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
• Act as a liaison between the corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
• Handle patient complaints promptly with tact and compassion, involving relevant parties when required.
• Analyze operational business metrics to drive business and clinical quality outcomes.
• Ensure compliance with HIPAA and OSHA regulations, maintaining a safe environment for both employees and patients.
• Interact with vendors, suppliers, and other related entities as necessary.
• Manage practice locations, including equipment maintenance, and preventative maintenance contracts in accordance with company policy and procedure.
• Conduct regular staff meetings to share information and address company updates.
• Manage employee scheduling, oversee time off requests, and ensure continuous shift coverage.

Ideal candidates will have a relevant degree, at least 3-5years of experience in medical office supervision, and preferably hold a certification such as Emergency Medical Technician (EMT – Basic), Licensed Practical Nurse (LPN), Graduate of a Medical Assisting Program (MA), or Certified Medical Assistant (CMA).

Other Priorities

• Excellent verbal and written communication skills
• Proven leadership abilities
• Strong commitment to confidentiality and integrity
• A growth mindset, with a willingness to learn and adapt
• Flexibility and resilience in a dynamic environment
• Effective time management and workload prioritization skills
• Speciality, or Psychiatry setting, highly preferred

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina,

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.