Clinical Support Specialist - Phoenix, Arizona

BioHorizons; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k with 5% matching

Dental insurance for employee & depend

Wellness Plan

Generous PTO with holidays

Casual dress code

Short/Long Term Disability

Life Insurance

Job summary

The Clinical Support Specialist role at BioHorizons places you as the primary relationship lead for DSO accounts across AZ and neighboring states, with about 30% overnight travel. You will train end users, drive revenue, and strengthen BioHorizons' ties with major accounts while living in Arizona.

The ideal candidate will possess a Bachelor's degree and 3+ years in a professional setting. You will interface with ACI dentists on tooth replacement therapy, provide technical and clinical support,

Qualifications

• Bachelor's Degree and/or combination of experience.
• 3+ years in a professional environment.
• Willingness to travel overnight (~30%).
• Must have a valid driver's license and driving record.
• Vaccination against Hepatitis B or signed declination form.

Responsibilities

• Interface with ACI dentists on tooth replacement therapy.
• Provide technical expertise on BioHorizons products and services.
• Provide clinical support to ACI dentists.
• Expand product utilization in the assigned territory.
• Attend and represent BioHorizons at educational courses related to ACI.
• Maintain and increase revenue with ACI dentists.
• Plan monthly travel schedule and budgeting with regular reporting.
• Complete reports on time and ensure compliance with customer interfaces.
• Attend major conventions within the area of responsibility.
• Participate in public speaking engagements on behalf of BioHorizons.

Skills

Relationship management

Public speaking

Project planning

Negotiation

Communication

Leadership

Stakeholder management

Team leadership

Virtual teams

Technical product knowledge

Driver's license

Education

Bachelor's Degree

Job description

The Clinical Support Specialist is the primary relationship lead for the DSO accounts. The CSS is responsible for key accounts in AZ CA, OR, WA, NV and UT with a approximately 30% overnight travel. The major effort of the CSS is to increase training for the end user and revenue for the company while building strong ties between BioHorizons and major accounts. The ideal candidate will live in Arizona.

The responsibilities of this position include, but may not be limited to the following:

• Actively interface with ACI dentists on all phases of tooth replacement therapy
• Provide technical expertise on our products and services
• Provide clinical support to ACI dentists
• Expand utilization of products within ACI dentists in assigned territory
• Attend and represent BioHorizons at educational courses related to ACI
• Maintain and increase revenue with ACI dentists
• Generate clinical exposure for BioHorizons with ACI
• Create opportunity for One Schein as appropriate
• Plans and executes a monthly travel and call pattern and budget to include weekly and monthly reporting
• Completes required reports timely and assures compliance with all customer interfaces
• Attends all major conventions and/or meetings that apply to and are within the specific area of responsibility
• Participate in public speaking engagements on behalf of BioHorizons

The ideal candidate for this position will possess the following qualifications:

• Understand, interpret and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop a timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict, and navigate politics
• Broad range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding multiple technical skills
• Must have a valid driver license
• Must be able to travel overnight
• Valid driver’s license, acceptable driving record, and current automobile insurance are required for travel
• Requires vaccination against Hepatitis B or signed declination form

Education and/or Experience:

• Bachelor's Degree and/or combination of experience
• 3+ years in professional environment
• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Casual Dress Code
• Social events for employees and family

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.