Customer Care Associate - Vulcan

BioHorizons; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Flexible Spending Account

HSA

Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401k with 5% matching

Wellness Plan

Casual Dress Code

Social events for employees and family

Job summary

BioHorizons is seeking a Customer Care Associate in Hoover, AL to manage new customer account setups and changes, perform essential clerical duties, and support the Customer Care team. The role emphasizes accurate data handling, communication in English, and teamwork to ensure timely shipments. A high school diploma is required, with a preference for an associate or bachelor’s degree and 1+ year of related experience.

Qualifications

• High School Diploma required.
• Associates or Bachelor's degree preferred.
• 1+ years of Customer service or related experience preferred.
• Knowledgeable in Microsoft Office Suite.

Responsibilities

• Maintain customer accounts and perform new account set-ups and changes.
• Provide clerical support within the Customer Care Department.
• Scan, file, copy and handle daily administrative tasks.
• Coordinate with Operations to ensure timely shipment of products.
• Handle daily invoicing and inventory scanning or adjustments.
• Assist Customer Care Representatives with tasks as needed.

Skills

Customer service

Microsoft Office

English communication

Teamwork

Attention to detail

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

dental insurance, life insurance, flexible benefit account, parental leave, paid holidays, short term disability, long term disability, 401(k)

Oct 07, 2026

The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set‑ups and changes to existing customer accounts. The Customer Care Associate is also responsible for all clerical and administrative duties of the Customer Care Department to include scanning, filing, copying and other tasks as assigned.

Essential Duties and Responsibilities:

• Adhere with the company's Quality Management System to ensure compliance with applicable regulatory requirements.
• Responsible for all customer account maintenance activities for the Customer Care Department.
• Establish new customer accounts, edits to existing customer accounts and setup of additional shipping locations for new and existing accounts.
• Provide clerical support for the Customer Care Department.
• Scan daily documents, file, copy, shred.
• Assist Customer Care Representatives with all administrative tasks.
• Interact with Operations to facilitate timely shipment of products.
• Responsible for daily invoicing, scanning/removing/adjusting inventory for stock items; filing production history files, shipping.
• Accept new projects as delegated by the department supervisor/manager.
• Other duties as assigned.

The ideal candidate for this position will possess the following qualifications:

• High School Diploma required
• Associates or Bachelor's degree preferred.
• 1+ years of Customer service or related experience preferred.
• Previous clerical, administrative or related experience preferred. Knowledgeable in Microsoft Office Suite.
• Communication skills to include reading, writing, and speaking in English.
• Ability to function effectively in a team setting.
• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching


• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours


• Company paid Short Term Disability


• Long Term Disability


• Company provided Life Insurance


• Casual Dress Code


• Social events for employees and family

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.