Clinical Support Specialist - Full Time

Affinity Hospice; Madison (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO) and Holidays

Gas Card Program

Medical, Dental, Vision and more

401K

Employee Assistance Program

Tuition Reimbursement

Internal Company Advancement

Free end of life training

Job summary

Affinity Hospice is seeking an Administrative Records Coordinator to provide direct support to the hospice IDG clinical team, focusing on medical records management, scheduling, and QA activities. This role ensures compliance with regulatory requirements and maintains confidentiality across records.

Full-time position with standard business hours. The incumbent will supervise and train clinical records staff, coordinate with clinical and leadership teams, and support Plan of Care execution and

Qualifications

• Diploma or degree in a healthcare-related field from an accredited college or university, or the international equivalent.
• Minimum of one year of experience in clinical records management, preferably in hospice care operations.
• Knowledge of information systems is required.
• Accredited Records Technician Certification preferred.

Responsibilities

• Oversee daily clinical records functions, including development and implementation of clinical records policies.
• Ensure clinical record systems comply with state, federal, and ACHC regulations.
• Maintain understanding of state, federal, and ACHC documentation regulations.
• Safeguard clinical records by implementing control procedures for both open and closed records.
• Maintain patient and organizational confidentiality through effective control measures.

Skills

Administrative support

Scheduling coordination

Record audits

Education

Diploma or degree in healthcare-related field

Accredited Records Technician Certification preferred

Tools

Clinical records systems

Job description

Job Description:

About Us:

Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. We are passionate about giving exceptional care to our hospice patients and their families. We believe the care we provide truly matters, and we would love to have you join our nationally recognized team!

What We Offer:

• Paid Time Off (PTO), Sick Time, and Holiday Pay

• Gas Card Program and Car Maintenance Stipend

• Benefit Package (Medical, Dental, Vision and more) for full-time employees

• 401K

• Employee Assistance Program

• Tuition Reimbursement for eligible employees

• Internal Company Advancement

• Free end of life training

Position Summary:

Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, including medical records management, scheduling, quality assurance activities, and IDG documentation assistance.

Hours / Schedule:

__Full Time, Monday – Friday, 8:00am – 5:00pm.

Minimum Qualifications:

• Diploma or degree in a healthcare-related field from an accredited college or university, or the international equivalent.

• Minimum of one (1) year of experience in clinical records management, preferably in hospice care operations.

• Knowledge of information systems is required.

• Accredited Records Technician Certification preferred.

Key Responsibilities:

• Oversee daily clinical records functions, including the development and implementation of clinical records policies.

• Ensure clinical record systems comply with state, federal, and ACHC regulations.

• Maintain a thorough understanding of state, federal, and ACHC documentation regulations, serving as a resource for organization personnel.

• Safeguard clinical records by implementing control procedures for both open and closed records.

• Maintain patient and organizational confidentiality through effective control measures and direct supervision of clinical records.

• Provide authorized users with copies of clinical records in accordance with policy.

• Conduct administrative record audits upon patient discharge and submit records to the Clinical Manager for clinical review.

• Track aged, unsigned physician orders and send second and third requests to overdue physicians.

• Follow up with seriously overdue physicians through calls or in-person visits.

• Supervise the use of the clinical records information system, maintaining expertise in system functions, upgrades, and enhancements.

• Recruit, train, and manage clinical records of team members.

• Ensure accurate and timely filing and retrieval of clinical records by overseeing the clinical records team.

• Provide direct support and assistance for scheduling activities as assigned.

• Collaborate with clinical, administrative, and leadership teams to coordinate and communicate scheduling assignments that align with patient and family needs as outlined in the Plan of Care and IDG.

• Perform other clinical support duties assigned by management to support department goals and initiatives.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.