Clinical Manager, RN - Full Time

Affinity Hospice; Madison (AL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Gas Card

Medical, Dental, Vision

401K

Employee Assistance Program

Tuition Reimbursement

Internal Advancement

End of life training

Job summary

Affinity Hospice is seeking a Clinical Manager to coordinate and direct patient care, ensuring services are delivered and managed in compliance with regulations. The role oversees the overall direction of hospice clinical services and staff performance to sustain high-quality care.

The ideal candidate is a registered nurse with leadership experience, capable of managing staffing, budgets, and community relations while upholding compassionate care and organizational standards.

Qualifications

• Registered Nurse with current licensure in the state of practice.
• Bachelor’s degree in nursing from an NLN-accredited program.
• Three years of leadership management experience in hospice or health care.
• Two years’ direct hospice field experience.
• Ability to supervise and direct administrative personnel.
• Ability to market and engage with customers and the community.
• Must have valid driver’s license, reliable transportation, and auto liability insurance.
• Ability to assist with lifting and positioning patients as needed.
• Knowledge of hospice Medicare, state and federal regulations, ACHC and JCAHO standards.

Responsibilities

• Coordinate, plan, implement and evaluate patient and family care with clinical staff.
• Interpret indicators to adjust staffing, revenue and expenses as needed.
• Assist in hiring, evaluating and terminating clinical personnel.
• Ensure all clinical notes, orders and practices meet quality standards.
• Orient new personnel and support ongoing education and training.
• Evaluate organization performance via PI programs and quarterly reviews.
• Maintain compliance with licensure, certification and ACHC/JCAHO standards.
• Promote hospice referrals and coordinate intake and marketing with staff.
• Oversee on-call, weekend and vacation schedules for clinical staff.
• Respond to patient complaints with top-tier customer service and timely resolution.
• Document complaints and communicate with staff accordingly.
• Audit charts and participate in regulatory reviews.
• Develop and mentor associates to meet job expectations.
• Collaborate with admissions and marketing to manage referrals.

Skills

Leadership experience

Staff supervision

Customer/comuunication

Regulatory knowledge

Driver's license

Patient handling & safety

Education

Bachelor's degree in nursing

Job description

Job Description:

Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. We are passionate about giving exceptional care to our hospice patients and their families. We believe the care we provide truly matters and we would love to have you join our nationally recognized team!

What We Offer:

• Paid Time Off (PTO), Sick Time, and Holiday Pay

• Gas Card and Car Maintenance Stipend

• Benefit Package (Medical, Dental, Vision and more) for full-time employees

• 401K

• Employee Assistance Program

• Tuition Reimbursement for eligible employees

• Internal Company Advancement

• Free end of life training

Position Summary:

The Clinical Manager is responsible for ensuring that patient care is coordinated, delivered and managed appropriately. The Clinical Manager is responsible for the overall direction of hospice clinical services.

Hours / Schedule:

Full Time; (40) hours / week.

Minimum Qualifications:

• Registered Nurse with current licensure to practice professional nursing in the state where agency located

• Bachelor’s degree in nursing from an accredited program by the National League for Nursing

• Three years of leadership management experience in a hospice or related health care organization

• Two years’ experience in a direct Hospice field

• Demonstrated ability to supervise and direct professional administrative personnel

• Ability to market and deal tactfully with customers and the community

• Must have valid driver’s license, reliable transportation, and auto liability insurance

• Using effective body mechanics, must be able to lift 40 lbs. floor to waist; lift 10 lbs. waist to shoulder; lift and carry 40 lbs. and push/pull 40 lbs.

• Must be able to (or assist with) lift, turn, move and position patients

• Must be able to ensure clinically competent/qualified staffing is appropriate to meet the needs of the patients served

• Must be able to ensure efficient, appropriate, and cost-effective clinical operations of the agency

• Must be able to modify/approve clinical paperwork, as well as perform chart audits and provide associate education when necessary

• Must have knowledge of hospice Medicare, state regulations, governmental regulations, ACHC, and JCAHO standards (if applicable)

Key Responsibilities:

• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated

• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses

• Assists in hiring, evaluating, and terminating clinical personnel

• Oversees and is responsible for the content and compliance of every clinical note, order, practice and process produced or performed by the clinical staff.

• Responsible for orientation of new organization personnel.

• Participates in the planning, development and implementation of in-services and continuing education programs to meet education and training needs of organization personnel

• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization

• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the ACHC Hospice Care standards

• Promotes hospice referrals in the health care community

• Responsible for holding clinical staff accountable for meeting all productivity and quality standards.

• Performs joint visits with associates at least semi-annually and documents their performance

• Coordinates the on-call schedule, weekend schedule, and vacation schedule for all clinical staff.

• Ensures patient care is performed according to agency policy and regulatory/state requirements

• Responds to patient complaints in a timely and thorough manner with customer service as top priority.

• Documents complaints and communicates with associates in response to complaints as appropriate.

• Assists in auditing of charts in response to Adverse Event and OBQI reports.

• Participates in regulatory agency reviews

• Accountable to counsel and develop associates in the meeting of their job expectations

• Works cooperatively with intake and marketing staff in accepting new referrals

• Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness

• Collects/trends all required data for PI program utilizing appropriate forms.

• Submits PI quarterly results to Compliance and Quality Manager

• Other duties as assigned by the Executive Director

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.