Clinical Support Specialist

NeighborHealth; Boston (MA); On-site; USD 33,000 - 50,000; Full time

Job summary

NeighborHealth in Boston seeks a Clinical Support Specialist to assist the OB/GYN team by keeping patient records up to date and assimilating outside clinical information into EPIC. Responsibilities include updating charts, handling communications with pharmacies, DMEs, and insurers, and coordinating results with patients.

The role requires a High School Diploma, 5 years in health care, medical terminology knowledge, EPIC experience, and bilingual English/Spanish communication at the demographic

Qualifications

• High School Diploma required or equivalent.
• Five years in a health care setting.
• General knowledge of medical terminology.
• Proficient MA office skills; EPIC experience preferred.
• Bilingual skills (demographic level) preferred.

Responsibilities

• Prepare charts for hospital follow-up and schedule care visits; expedite patient flow by ensuring documents are available.
• Assist with forms, letters, prior authorizations, and other clinical paperwork as directed by providers.
• Navigate EPIC to update charts and incorporate outside data (records, immunizations, health maintenance).

Skills

Bilingual English/Spanish

Medical terminology

MA office skills

Education

High School Diploma

Tools

EPIC

Job description

All Locations

20 Maverick Square – Cradock Building

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly – every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type

Full time

Department

OB/GYN

Position Summary

A Clinical Support Specialist assist the team within the Department in servicing patients by keeping the patient record up to date. They assimilate all outside clinical information into our EPIC record. Coordinates both internal and external communication about general and clinical information. This includes at a minimum, outside results for test and consults, patient medical records from outside facilities. Communication with pharmacies, DME providers and insurance companies as indicated. Communication with patients around results and follow up as indicated. Bilingual (English/Spanish) skills required.

Essential Duties and Responsibilities

• Responsible for chart preparation for hospital follow-up and establish care visits. Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available. Completes initial review of outside records and updates EPIC as appropriate.
• Assists with forms, letters, prior authorizations, and other clinical paperwork as directed by providers. Ensures all necessary documents and charts are available.
• Is able to navigate EPIC to ensure that each individual chart is updated. Incorporates all pertinent outside data to complete the chart. Updates health maintenance, problem list, immunizations and care teams,

Education & Requirements

• High School Diploma, secretarial courses preferred.
• Five years in a health care setting.
• General knowledge of medical terminology.
• Proficient MA office skills, EPIC experience preferred. Bilingual skills (demographic level) preferred.

Salary: Starting at $24/hr up to $36/hr based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.