Clinical Support & Scheduling Coordinator

The Regents of the University of California on behalf of their Los Angeles Campus; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Regents of the University of California on behalf of their Los Angeles Campus, through UCLA Counseling & Psychological Services (CAPS), seeks a professional administrative assistant to support clinical operations. You will handle student eligibility questions, referrals, and scheduling via the CAPS EMR with careful attention to confidentiality.

Responsibilities include coordinating room and equipment usage, screening calls, updating records, and routing inquiries to appropriate staff.

Qualifications

• High school diploma or equivalent; a degree is preferred.
• Ability to communicate professionally with students, faculty, and staff.
• Experience with patient electronic medical records systems is preferred.
• Strong organizational and problem-solving skills with minimal supervision.

Responsibilities

• Serve as a point person for student eligibility questions and verify registration information.
• Coordinate high-volume scheduling via the CAPS electronic medical record and manage calendars.
• Process referrals to approved providers, including scanning documentation and routing instructions.
• Screen and direct phone calls, update contact information, and ensure confidentiality.

Skills

Effective communication

Professionalism

Independent work

Critical thinking

Confidentiality

Empathy

Education

High School Diploma

4-year college degree (preferred)

Tools

EMR software

MS Office

Job description

The Regents of the University of California on behalf of their Los Angeles Campus, through UCLA Counseling & Psychological Services (CAPS), seeks a professional administrative assistant to support clinical operations. You will handle student eligibility questions, referrals, and scheduling via the CAPS EMR with careful attention to confidentiality.

Responsibilities include coordinating room and equipment usage, screening calls, updating records, and routing inquiries to appropriate staff.