Front Desk & Scheduling Assistant – Medical Clinic

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking an Administrative Assistant to support front desk operations in a multidisciplinary clinic. You will greet and check in patients, pre-register and verify insurance, and manage patient data in CareConnect.

The role includes preparing billing documents, coordinating with back-office staff, processing payments, and scheduling appointments. Strong communication, confidentiality, and organizational skills are essential.

Qualifications

• Typing with accuracy and speed
• Ability to handle ambiguity and take decisive action
• Diplomacy and confidentiality in sensitive situations
• Follow through on assignments to completion
• Prioritize tasks under changing deadlines and workload
• Clear oral and written communication with patients, faculty and staff
• Respectful interaction with diverse groups and professional demeanor
• Cashiering, arithmetic and basic statistics for reporting
• Knowledge of CPT/ICD-9 codes for medical records and procedures
• Maintain patient and physician confidentiality
• Strong interpersonal and customer service skills
• Efficient time management and organizational abilities
• Proficient with Microsoft Word and PC-based systems
• Experience with UCLA encounter registration system desired
• Recent patient registration and appointment scheduling experience
• Medical clinic environment experience

Responsibilities

• Greet and check in patients professionally
• Pre-register patients and verify insurance and pre-certifications
• Enter/update demographics in CareConnect
• Prepare billing and medical records before visits
• Coordinate with back office to resolve scheduling issues
• Review and submit charge documents to billing
• Process payments and prepare deposits
• Schedule appointments in CareConnect for physicians
• Check-out patients and arrange follow-ups
• Provide telephone and in-person support
• Compile clinic census data
• Schedule outpatient visits for physicians
• Perform additional duties as assigned by leadership

Skills

Typing

Ambiguity handling

Diplomacy

Follow-through

Prioritization

Oral & written communication

Diversity sensitivity

Cashier operations

CPT/ICD-9 knowledge

Confidentiality

Interpersonal skills

Customer service

Time management

Organization

Microsoft Word

CareConnect

Tools

CareConnect

Microsoft Word

Access databases

Job description

University of California - Los Angeles Health is seeking an Administrative Assistant to support front desk operations in a multidisciplinary clinic. You will greet and check in patients, pre-register and verify insurance, and manage patient data in CareConnect.

The role includes preparing billing documents, coordinating with back-office staff, processing payments, and scheduling appointments. Strong communication, confidentiality, and organizational skills are essential.