Remote Clinical Operations Liaison - Field & Payroll

Sprinter Health; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Sprinter Health is seeking a Clinical Operations Liaison to support clinical leaders as we scale field operations and teams. You’ll be the connective thread between NPs and Sprinters and our payroll, training, and compliance systems to keep care moving smoothly.

You’ll spot workflow bottlenecks, propose improvements, and help shape evolving processes while reporting to the Director of Quality & Training. This remote, full-time role requires CST hours.

Qualifications

• 2+ years in an operations, coordination, or administrative support role.
• Experience managing multiple workflows, trackers, or reports simultaneously.
• Comfortable working independently and remotely with minimal day-to-day direction.
• Strong communication and problem-solving skills.
• Proficient in EHR systems and Google tools.
• Available to work CST hours.

Responsibilities

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions.
• Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close.
• Validate weekly mileage and hours are submitted in accordance with policy and protocols.
• Review and abstract supporting documentation for mileage and time submissions.
• Approve expenses within set parameters.
• Data pulls and tracking for peer audits, bonus incentives.
• Deliver a weekly exception report to each manager — escalations only, with full documentation.
• Other duties as assigned.
• Maintain clinical employee attendance, call-off, and workforce planning trackers.
• Track training completion in Sprinter University and annual compliance for clinical teams.
• Prepare weekly and monthly operational reports for your assigned clinical area.
• Support logistical planning for workforce.
• Maintain dashboards, trackers, and workforce metrics.
• Other duties as assigned.
• Manage administrative escalation trackers and ensure timely follow-up on open items.
• Route non-clinical operational issues to appropriate teams.
• Maintain SOPs, workflows, and operational documentation.
• Track project milestones and action items; support new workflow launches as directed by the In-Home Director.
• Participate in internal audits; identify documentation gaps and recommend process improvements.
• Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager.
• Maintain confidentiality and adhere to all HIPAA and compliance standards.

Skills

Communication

Problem-solving

Attention to detail

Collaboration

Independent work

Tools

EHR systems

Google tools

Rippling HRIS

Job description

Sprinter Health is seeking a Clinical Operations Liaison to support clinical leaders as we scale field operations and teams. You’ll be the connective thread between NPs and Sprinters and our payroll, training, and compliance systems to keep care moving smoothly.

You’ll spot workflow bottlenecks, propose improvements, and help shape evolving processes while reporting to the Director of Quality & Training. This remote, full-time role requires CST hours.