Clinical Support Coordinator RN

Portsmouth Regional Hospital - New Hampshire; Portsmouth (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Well-being support

Paid time off & leave

401(k) matching

Tuition & loan assistance

Fertility and family benefits

Life insurance & discounts

Job summary

Portsmouth Regional Hospital in New Hampshire seeks a Clinical Support Resource RN to mentor new graduates and staff transitioning to new specialties. The role supports multiple units, guiding nursing practice and ensuring compliance with standards and regulations.

The position emphasizes feedback on assessments, care planning, and education, with focus on SAFETY rounding, AIDET, Teach-Back, and evidence-based patient experience improvements.

Qualifications

• Active NH RN license or valid compact state licensure.
• Bachelor’s Degree in Nursing required; Master’s preferred.
• 2 years experience as a Registered Nurse; 1+ year leadership preferred.
• ACLS and BCLS required.
• Preceptor training within 90 days; NIHSS within 30 days.

Responsibilities

• Performs rounds on each nursing unit, observing quality of patient care and identifying educational needs.
• Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Provides feedback on nursing assessments, diagnoses, planning, intervention, and evaluation of patient care.
• Mentors on patient assessments and care planning.
• Assists with performing or troubleshooting specific skills.
• Maintains an iMobile phone for easy contact by new graduates or nurses within scope of support.
• Fosters teamwork and contributes to achievement of team goals.
• Attends rapid responses and codes to observe, provide feedback, and debrief.

Skills

Nursing leadership

Coaching & mentoring

Communication

Clinical rounding

Team collaboration

Education

Bachelor’s Degree in Nursing

Master’s in Nursing preferred

ACLS

BCLS

NH RN license or compact state licensure

Preceptor training within 90 days

NIHSS within 30 days

Tools

iMobile

Job description

Job Summary

The Clinical Support Resource RN supports high quality, patient‑centered care by offering feedback, guidance, and mentoring to new graduate nurses and nurses that are transitioning to a new specialty. The RN supports multiple units, providing guidance and education on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with accrediting and regulatory agency requirements.

Major Responsibilities

• Performs rounds on each nursing unit, continuously observing, assessing the quality of patient care, and identifying nursing educational needs.
• Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
• Provides feedback and mentoring on patient assessments and care planning.
• Provides assistance with performing or troubleshooting specific skills.
• Maintains an iMobile phone for easy contact by new graduates or nurses within scope of support.
• Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
• Fosters teamwork and contributes to achievement of team goals.
• Attends rapid responses and codes as needed to observe, provide feedback, and debrief, facilitating education, direction, coaching before, during and after the rapid response or code as indicated.
• Shares knowledge/expertise and assists co‑workers.
• Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.
• Demonstrates caring and empathy in all interactions and advocates for patient‑ and family‑centered approach in all decisions and actions.
• Promotes evidence‑based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach‑Back, Narrating Care, etc.
• Ensures nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
• Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.
• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
• Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
• Encourages physician engagement by elevating care of the workforce and mitigating escalations.
• Assumes personal accountability for work time.

Other Duties

Performs other duties as assigned and practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Qualifications

• Advanced Cardiac Life Support required
• Basic Cardiac Life Support required
• Preceptor training within 90 days
• NIHSS within 30 days
• Registered Nurse state of NH or valid compact state licensure
• Bachelor’s Degree in Nursing required; Master’s in Nursing preferred
• 2 years experience required as a Registered Nurse
• 1+ years leadership experience preferred
• 1+ years experience as a preceptor preferred
• CPI (preferred) within 90 days

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Well‑being support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.