Patient Service Representative - Primary Care - 141652

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Patient Service Representative to provide front-desk support and perform clerical duties in clinical areas. You will greet patients, manage check-in/out, schedule appointments, verify insurance, and maintain accurate demographics.

The role requires strong customer service and communication skills and the ability to work across multiple systems including EPIC. Three years of healthcare experience and knowledge of third-party payors are preferred.

Qualifications

• Three years of experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Excellent customer service and communication skills, both in person and over the phone.
• Demonstrated professionalism and discretion when handling sensitive patient information.

Responsibilities

• Greeting patients and providing customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

Skills

Customer service

Communication skills

Computer literacy

EPIC

Tools

EPIC

Job description

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Practice Manager, the Patient Service Representative provides front-desk support and performs a variety of clerical and receptionist duties in support of daily patient services within clinical areas.

Key responsibilities include:

• Greeting patients and providing excellent customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating closely with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

MINIMUM QUALIFICATIONS

• Three (3) years of previous related experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Demonstrated computer skills/ability to work between multiple systems during calls.
• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information.

PREFERRED QUALIFICATIONS

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent (walk-in clinic) or Primary Care experience.
• EPIC.

SPECIAL CONDITIONS

• Must be able to work various hours based on business needs. Possible overtime.
• Must be willing and able to float to other locations as requested.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.15 - $38.46

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).