Clinical Support Assistant

Michigan Orthopaedic Surgeons; Royal Oak (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Michigan Orthopaedic Surgeons in Royal Oak seeks a Clinical Support Assistant to support the clinical team with triage, accurate documentation, and timely follow-up. The role focuses on patient calls, EMR entry, and ensuring smooth clinic operations.

The position involves rooming patients, obtaining vitals, assisting with basic procedures, and maintaining exam room readiness while adhering to HIPAA and organizational policies.

Qualifications

• High school diploma or GED required.
• Healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience is a plus.

Responsibilities

• Triage patient calls in the clinical queue according to protocols.
• Document phone triage interactions in the EMR accurately and route cases.
• Assist with rooming patients, taking vitals, and preparing exam rooms.
• Maintain exam room readiness and medical supply inventory.
• Ensure clinic readiness and HIPAA compliance.
• Perform other duties to support patient care and operations.

Skills

Healthcare experience

Administrative support

Clinical triage

Education

High school diploma or GED

Orthopaedic clinic experience (preferred)

Tools

EMR (Electronic Medical Records)

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

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