Clinical Support Assistant

Michigan Orthopaedic Surgeons Pllc; Beverly Hills (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc is seeking a Clinical Support Assistant to back the clinical team with phone triage, patient interactions, and basic rooming tasks. The role emphasizes accurate EMR documentation and timely follow-up to support smooth clinic operations.

The position involves rooming patients, obtaining vitals, and assisting with cast removal while maintaining HIPAA compliance and high standards of patient care in a busy orthopaedic setting.

Qualifications

• GED or high school diploma required.
• Prior healthcare/clinical assistant experience preferred.
• Orthopaedic or specialty clinic exposure is a plus.

Responsibilities

• Triage patient calls and manage clinical queue per protocols.
• Document interactions clearly in the EMR and route to provider.
• Assist with rooming patients, vitals, exam rooms and minor procedures.
• Maintain exam rooms and inventory of medical supplies.
• Ensure clinic readiness and HIPAA/compliance adherence.
• Perform other duties to support patient care and operations.

Skills

Clinical phone triage

EMR documentation

Vital signs

HIPAA compliance

Rooming patients

Education

GED/HS Diploma

Tools

EMR system

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.

Working Hours: Monday - Friday
9 am - 5 pm
A typical shift is 8 hours with a 30-minute unpaid break