Clinical Support Assistant

Michigan Orthopaedic Surgeons Pllc; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc in Royal Oak is seeking a Clinical Support Assistant to bolster the clinical team with strong emphasis on phone triage and patient coordination. You will manage calls, document interactions in the EMR, and support follow-up to ensure smooth clinic operations.

The role involves rooming patients, taking vitals, and assisting with basic procedures while upholding HIPAA compliance and patient-first care in a fast-paced orthopedic setting.

Qualifications

• Experience in a healthcare or clinical setting is preferred.
• Familiarity with EMR systems and patient workflow is a plus.
• Knowledge of HIPAA regulations and patient privacy.

Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Skills

Phone triage

EMR documentation

Rooming patients

Vital signs

HIPAA compliance

Education

High school diploma (GED)

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

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