Clinical Support Assistant

Michigan Orthopaedic Surgeons PLLC; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Michigan Orthopaedic Surgeons PLLC in Michigan is seeking a Clinical Support Assistant to join our orthopaedic team. This patient-facing role focuses on clinical phone triage, accurate documentation in the EMR, and support for rooming patients.

You will assist with vitals, minor procedures like cast removal, and maintain exam rooms and supplies while upholding HIPAA and clinic policies. A high school diploma and healthcare experience are preferred.

Qualifications

• High school diploma or GED required.
• Healthcare experience preferred (front desk/clinical assistant).
• Orthopaedic or specialty clinic experience is a plus.

Responsibilities

• Triages patient symptoms and requests in the clinical queue per established protocols.
• Documents phone triage interactions clearly in the EMR and routes cases to the appropriate provider.
• Assists with rooming patients, obtaining vitals, and preparing exam rooms.
• Supports minor clinical procedures such as cast removal or splint removal.
• Maintains exam rooms and medical supply inventory, ensuring items are stocked.
• Ensures clinic readiness and HIPAA compliance with policies.
• Performs other duties as needed to support patient care and clinical operations.

Skills

Clinical phone triage

EMR documentation

Rooming patients

Vital signs

Cast/splint removal

HIPAA compliance

Clinic operations

Education

High school diploma or GED

Tools

EMR system

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

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