Dental Receptionist- Relief

RPMGlobal; Portland (OR); On-site; USD 28,000 - 34,000; Full time

Job summary

Yakima Valley Farm Workers Clinic in Portland, Oregon seeks a Relief Dental Receptionist to support front-desk operations. You will greet patients, manage charts, schedule appointments, verify insurance, and handle billing and recalls in a fast-paced clinic environment.

Minimum requirements include a high school diploma and clinic experience; bilingual (English/Spanish) is preferred. Pay ranges from $20.21 to $24.75 per hour, DOE, with bilingual differential compensation if ALTA score is 9.

Qualifications

• High School Diploma or GED.
• One year's clinic/dental/optometry office experience preferred.
• Bilingual English/Spanish preferred at ALTA level 9.
• Ability to prioritize work in a fast-paced environment.
• Professional interaction with patients, providers and staff.
• Basic proficiency with Outlook, Word and Excel.
• Knowledge of medical/dental terminology and billing/insurance preferred.
• Strong customer service skills.

Responsibilities

• Answer phones, transfer calls, and take messages for the clinic.
• Greet patients, manage logs, and provide translation services as needed.
• Ensure complete patient data; create and update charts and records.
• Schedule appointments and notify providers of no-shows/cancellations.
• Verify insurance eligibility and file documents; answer insurance questions.
• Respond to patient inquiries in person, by phone, and via portal.
• Perform routine billing duties and reconcile daily cash.
• Manage referrals from start to finish.
• Oversee recall communications for routine care and reminders.
• Distribute clinic documents to Health Information dept and file records.
• Prepare treatment plan estimates and collect upfront fees.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Multitasking

Patient interaction

Customer service

Data entry

Medical/dental terminology

Billing basics

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our team as a Relief Dental Receptionist at Rosewood Family Health Center in Portland, OR!

Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC’s mission to deliver high-quality, accessible dental care to the diverse communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WEare Yakima - WE are Family" and "YVFWC - And then we grew" for a glimpse into our dedication to our communities, health, and families!

Visit our website at www.yvfwc.com to learn more about our organization!

Position Highlights:

• $20.21-$24.75/hour DOE
• Additional pay for your bilingual skills, paid on hours worked

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconcile cash box daily
• Manages the Referral Process, working on referrals from inception through completion
• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient’s record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience in a clinic, optometry or dental office preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) preferred at a level 9
• Ability to prioritize work and manage multiple tasks simultaneously in a fast‑paced environment with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology and healthcare billing/insurance preferred
• Ability to deliver outstanding customer service

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.