Clinical Strategy & Operations Director — Growth & Impact

Leap; New York (NY); Hybrid; USD 155,000 - 200,000; Full time

Job summary

Leap Health is seeking a Director of Clinical Strategy & Operations in New York City to lead high-value cross-functional initiatives across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering. This role shapes the strategy, designs experiments, defines success metrics, and drives execution end-to-end.

You will partner with the Head of Member Operations and Strategy to turn ambiguous problems into structured plans, build operating models, and scale initiatives during

Qualifications

• 6-8+ years of experience in Business Operations, Strategy, or Consulting, combined with meaningful hands-on operating experience at a startup
• Proven track record of designing and running structured experiments and translating results into decisions
• Experience leading complex, cross-functional initiatives without formal authority over every stakeholder
• Comfortable owning ambiguous, company-wide problems end to end — from framing through execution to results
• Operationally tech-savvy. You have built dashboards yourself (Looker, Omni, or similar) and are comfortable getting hands-on with tooling.

Responsibilities

• Own the charter and execution of Leap's highest-value cross-functional efforts — large client launches, condition-specific experimentation, activation experimentation — acting as the project lead from design through results
• Design structured experiments: define hypotheses, success metrics, timelines, and owners before work begins, and turn results into decisions leadership acts on
• Drive alignment across Client Success, Marketing, Data & Analytics, and Engineering to keep company-wide initiatives moving, unblocking stalls wherever they show up
• Partner closely with the managers of Intake Operations, Care Operations, and Care Guide to make sure initiatives and experiments are executed as designed within their teams
• Serve as an informal escalation point when execution isn't tracking, without formal reporting authority over those teams
• Build the operating models and playbooks that the Strategy & Operations Manager and team managers run day to day
• Act as a thought partner to the Head of Member Operations and Strategy on the direction of Clinical Operations
• Take ambiguous, company-wide problems and turn them into structured plans with clear owners, metrics, and timelines
• Represent Clinical Operations in company-wide strategic conversations

Skills

Cross-functional leadership

Experiment design

Strategic Operations

Data dashboards

Ambiguity ownership

Startup experience

Looker/BI tools

Tools

Looker

Omni

Job description

Leap Health is seeking a Director of Clinical Strategy & Operations in New York City to lead high-value cross-functional initiatives across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering. This role shapes the strategy, designs experiments, defines success metrics, and drives execution end-to-end.

You will partner with the Head of Member Operations and Strategy to turn ambiguous problems into structured plans, build operating models, and scale initiatives during