Director, Member Growth & Activation

Leap Health, Inc.; New York (NY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Leap Health, Inc. in New York City is seeking a Director of Member Growth Operations to scale activation and optimize cross-functional initiatives across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering.

The role centers on designing activation experiments, defining success metrics, and driving large client launches. Reporting to the Head of Member Operations and Strategy, you will build the next growth playbook and operate across teams in a hybrid New York

Qualifications

• 6-8+ years of experience in Growth, Product, Business Operations, Strategy, or Consulting, combined with meaningful hands-on operating experience at a startup.
• Track record designing and running structured experiments and translating results into decisions, ideally moving growth metrics like activation, conversion, or engagement.
• Experience leading complex, cross-functional initiatives without formal authority over every stakeholder.
• Comfortable owning ambiguous, company-wide problems end to end, from framing through execution to results.
• Operationally tech-savvy. Built dashboards yourself (Looker, Omni, or similar) and comfortable with tooling.
• Experience scaling operations through a 3x+ growth period.
• Has managed people directly, or is looking to build toward it.
• Healthcare, benefits, or other regulated-industry experience, especially working knowledge of eligibility, benefits, and prior authorization.

Responsibilities

• Own the charter and execution of Leap's highest-value cross-functional efforts, with member activation as the top priority: activation experimentation, condition-specific experimentation, large client launches, acting as the project lead from design through results.
• Design structured experiments: define hypotheses, success metrics, timelines, and owners before work begins, and turn results into decisions leadership acts on.
• Test and scale activation levers that sit outside traditional marketing and sales channels.
• Drive alignment across Client Success, Marketing, Data & Analytics, and Engineering to keep company-wide initiatives moving, unblocking stalls wherever they show up.
• Partner with the managers of Intake Operations, Care Operations, and Care Guide to execute initiatives as designed within their teams.
• Serve as an informal escalation point when execution isn't tracking, without formal reporting authority over those teams.
• Own the operational systems that support activation, including QA, patient journeys, data insights, and nursing partner pricing.
• Build operating models and playbooks that the Strategy & Operations Manager and team managers run day to day.
• Act as a thought partner to the Head of Member Operations and Strategy on the direction of Clinical Operations and member activation.
• Take ambiguous, company-wide problems and turn them into structured plans with clear owners, metrics, and timelines.
• Represent Clinical Operations in company-wide strategic conversations.

Skills

Growth

Product

Business Operations

Strategy

Consulting

Tools

Looker

Omni

Dashboards

Job description

Leap Health, Inc. in New York City is seeking a Director of Member Growth Operations to scale activation and optimize cross-functional initiatives across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering.

The role centers on designing activation experiments, defining success metrics, and driving large client launches. Reporting to the Head of Member Operations and Strategy, you will build the next growth playbook and operate across teams in a hybrid New York