Client Strategy & Operations Lead

Leap Health, Inc.; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account expansion. This is an analytical, hands-on, deeply cross-functional role responsible for architecting the next iteration of Leap's client delivery engine.

You’ll own and execute against key strategic pillars that will directly enable Leap's next phase of growth.

Qualifications

• Passion for delivering high-quality care and improving patients' lives.
• Strong data fluency, analytical, and problem-solving skills.
• Fluency and interest in using AI to innovate and solve problems at scale.
• Excitement around solving hard problems in a scrappy, low-ego environment.

Responsibilities

• Define the architecture needed to support a growing client base and ensure consistent delivery.
• Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue.
• Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews).
• Work with the data and analytics team to define tables and business logic for client reporting.
• Shape the post-sale lifecycle to expand relationships and drive revenue.

Skills

Data fluency

Analytical thinking

AI for business

Executive communication

Attention to detail

Job description

Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account expansion. This is an analytical, hands-on, deeply cross-functional role responsible for architecting the next iteration of Leap's client delivery engine.

You’ll own and execute against key strategic pillars that will directly enable Leap's next phase of growth.