Clinical Solutions Specialist: Education & Process Improvement

Medline; St. Louis (MO); On-site; USD 92,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline is seeking a clinical education and support specialist to provide expert guidance on clinical products and services and to develop end-user educational programs. You will review accounts, collaborate with the sales team, and present workshops across multiple venues.

You will also design and deliver clinical materials, conduct data reviews to identify improvement opportunities, and participate in professional organizations and industry events. Travel up to 75% may be required.

Qualifications

• Minimum of five years of clinical experience in operating room.
• Experience delivering presentations to various audience levels within an organization.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results.

Responsibilities

• Provide clinical support to customers and salesforce on clinical products and services.
• Assist with expansion and business retention of potential and existing clinical customers in collaboration with the Medline salesforce.
• Review account and product/service information and recommend formal onsite educational programs to address clinical staff needs.
• Partner with sales force on product conversions and implementations. Assist sales in their territories as needed at the local and national/corporate account level.
• Conduct quarterly business reviews. Identify problem areas and recommend changes and solutions. Develop customer growth and retention service proposals through consultation and relationship building with key accounts.
• Coordinate, and present workshops and classes on clinical products and/or services. Develop clinical presentations and training on product lines.
• Conduct quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations. Conduct clinical and utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for programs of specialty area.
• Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.
• Engage in professional organizations; attend national, regional, and local industry events.

Skills

Clinical expertise

Presentation delivery

Data analysis

Time management

Travel readiness

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Medline is seeking a clinical education and support specialist to provide expert guidance on clinical products and services and to develop end-user educational programs. You will review accounts, collaborate with the sales team, and present workshops across multiple venues.

You will also design and deliver clinical materials, conduct data reviews to identify improvement opportunities, and participate in professional organizations and industry events. Travel up to 75% may be required.