Sr Specialist Clinical Solutions

Medline; St. Louis (MO); On-site; USD 92,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline is seeking a clinical education and support specialist to provide expert guidance on clinical products and services and to develop end-user educational programs. You will review accounts, collaborate with the sales team, and present workshops across multiple venues.

You will also design and deliver clinical materials, conduct data reviews to identify improvement opportunities, and participate in professional organizations and industry events. Travel up to 75% may be required.

Qualifications

• Minimum of five years of clinical experience in operating room.
• Experience delivering presentations to various audience levels within an organization.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results.

Responsibilities

• Provide clinical support to customers and salesforce on clinical products and services.
• Assist with expansion and business retention of potential and existing clinical customers in collaboration with the Medline salesforce.
• Review account and product/service information and recommend formal onsite educational programs to address clinical staff needs.
• Partner with sales force on product conversions and implementations. Assist sales in their territories as needed at the local and national/corporate account level.
• Conduct quarterly business reviews. Identify problem areas and recommend changes and solutions. Develop customer growth and retention service proposals through consultation and relationship building with key accounts.
• Coordinate, and present workshops and classes on clinical products and/or services. Develop clinical presentations and training on product lines.
• Conduct quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations. Conduct clinical and utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for programs of specialty area.
• Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.
• Engage in professional organizations; attend national, regional, and local industry events.

Skills

Clinical expertise

Presentation delivery

Data analysis

Time management

Travel readiness

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Summary

Provide clinical expertise and customer education programs, materials, and resources in support of Medline clinical products and/or services. Provide end-user insight to clinical process enhancement and improvement opportunities in order to secure or enhance current business for area of specialty.

Job Description

Responsibilities

• Provide clinical support to customers and salesforce on clinical products and services.
• Assist with expansion and business retention of potential and existing clinical customers in collaboration with the Medline salesforce.
• Review account and product/service information and recommend formal, onsite educational programs to address clinical staff needs.
• Partner with sales force on product conversions and implementations. Assist sales in their territories as needed at the local and national/corporate account level.
• Conduct quarterly business reviews. Identify problem areas and recommend changes and solutions. Develop customer growth and retention service proposals through consultation and relationship building with key accounts.
• Coordinate, and present workshops and classes on clinical products and/or services. Develop clinical presentations and training on product lines.
• Conduct quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations. Conduct clinical and utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for programs of specialty area.
• Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.
• Engage in professional organizations; attend national, regional, and local industry events.

Required Experience

Education

Work Experience

• Minimum of five (5) years of clinical experience in the operating room required. Cross-functional experience in ancillary procedural areas - such as the Cath Lab, Interventional Radiology (IR), Sterile Processing (SPD), Supply Chain, or Labor & Delivery is preferred.
• Experience developing and delivering presentations/clinical information to various audience levels within an organization.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience prioritizing workload and scheduling effectively in order to meet deadlines.
• Experience developing and delivering presentations to various audience levels within, and external to, an organization.
• Proficient in Microsoft Word, Excel, PowerPoint.

Position Requirements

Position requires travel (by air/auto) up to 75% of the time for business purposes (within state and out of state).

Environment includes office setting and medical facilities.

Position may require non-traditional work hours during in-services (ex. weekends, multiple work shifts).

Compensation & Benefits

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $92,000.00 - $138,000.00 Annual. The actual salary will vary based on applicant's location, education, experience, skills, & abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

• health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
• For a more comprehensive list of our benefits please click here .

Culture & Diversity

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here .

Equal Opportunity Employer

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.