Clinical Services Team Lead

Neighborhood Healthcare; Poway (CA); On-site; USD 80,000 - 116,000; Full time

Job summary

Neighborhood Healthcare in Poway, CA is seeking a Clinical Services Supervisor to drive patient-centered care and lead clinical support teams. You will supervise Medical Assistants and other staff, coordinate recruitment, onboarding, and performance reviews, and partner with HR to maintain compliant, high-quality service in a dynamic, team-based model.

The role emphasizes leadership, equity, and continuous improvement, with a focus on population health, quality metrics, and regulatory compliance

Qualifications

• Associate's degree or equivalent experience required.
• Valid medical assistant certificate required.
• Progressive leadership or supervisory experience in a clinical setting preferred.
• Bilingual English/Spanish or English/Arabic strongly preferred.

Responsibilities

• Provides direct supervision and accountability for clinical staff.
• Owns recruitment efforts with Human Resources to build a skilled team.
• Leads onboarding, coaching, and professional development.
• Promotes accountability, equity, and inclusion aligned with VIA values.
• Drives patient access, care quality, and efficient operations.
• Oversees staff meetings, reviews, and performance management.

Skills

Leadership

Communication

Bilingual (EN/SP/AR)

Education

Associate’s degree or equivalent experience

Valid medical assistant certificate

Leadership development experience (e.g., Project LEAP)

Job description

Neighborhood Healthcare in Poway, CA is seeking a Clinical Services Supervisor to drive patient-centered care and lead clinical support teams. You will supervise Medical Assistants and other staff, coordinate recruitment, onboarding, and performance reviews, and partner with HR to maintain compliant, high-quality service in a dynamic, team-based model.

The role emphasizes leadership, equity, and continuous improvement, with a focus on population health, quality metrics, and regulatory compliance