Clinical Service Representative II- Peds CPT

University of Florida; Gainesville, Jacksonville (FL, FL); On-site; USD 24,000 - 30,000; Full time

Job summary

University of Florida is seeking a Clinical Service Representative II- Peds CPT to support trauma-informed services for child abuse victims across multiple counties. You will handle intake, scheduling, records management and data reporting as part of a multidisciplinary team in a busy clinical setting.

Based in Jacksonville, FL, this full-time role supports front-line administrative tasks, client access, and program coordination while maintaining HIPAA compliance and contributing to ongoing care

Qualifications

• High school diploma or equivalent and two years of relevant office experience.
• Bachelor's degree preferred in health, behavioral science, statistics, social services, or related field.

Responsibilities

• Assist with intake documentation for clients, caregivers, and referral sources.
• Coordinate appointments and manage client waitlist; maintain accurate client records.
• Prepare and submit Monthly data reports; review therapy staff monthly workbooks and billing.
• Enter and maintain client information in the EMR; ensure compliance with policies.
• Organize SATP team meetings; prepare agendas and distribute notes.

Skills

HIPAA knowledge

Mental health terminology

EHR familiarity

Scheduling

Billing

Referral management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Electronic Health Records (EHR)

Job description

Clinical Service Representative II- Peds CPT

• University of Florida
• United States
• Oct 9, 2026

Medicine Full Time - Continuing

About University of Florida

At the University of Florida, we are a people of purpose. We're committed to challenging convention and ourselves. We see things not as they are, but as they could be. And we strive for a greater impact: one measured in people helped...

Clinical Service Representative II- Peds CPT

Classification Minimum Requirements: High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

This position functions as a member of a multidisciplinary team responsible for providing and coordinating trauma-informed services for victims of child abuse and neglect and their families. Based in Jacksonville, Florida, the position supports timely and coordinated access to services for eligible clients, caregivers, referral sources, community therapists, and partner agencies throughout the program’s designated catchment area of Baker, Clay, Duval, Nassau, and St. Johns Counties. The position serves as a primary point of contact for the Sexual Abuse Treatment Program (SATP) for the Child Protection Team (CPT) and provides front-line
administrative, client-access, intake, scheduling, records-management, reporting, and program-coordination support. Key responsibilities include assisting with intake documentation; coordinating appointments and managing the client waitlist; maintaining client records; completing required data reporting; supporting compliance-monitoring activities; coordinating referrals; organizing team‑meeting logistics; and providing
operational support to the SATP Program Coordinator and clinical staff.

Assists with the completion of intake documentation with clients, caregivers and/or referral sources to obtain demographic and pertinent clinical information prior to the evaluation of pending clients. Serves as point of contact for the office to include answering incoming calls, returning messages in addition to scheduling, confirming or cancelling appointments, as appropriate. Assist clinical staff with scheduling appointments and responding to client inquiries. Assists with maintenance of client waitlist as outlined with waitlist policies and provides regular updates to the Program Coordinator.

Prepares and submits required monthly data reports as outlined by contract requirements. Reviews community therapist monthly workbooks and billing. Assists with and completes all departmental reports and data collection, as needed.

Functions as the Records custodian for the program. Retains client records in secured location and assists with retrieving records at the request of the Program Coordinator. Enter and maintains accurate client information in the agency’s electronic medical record system. Ensures compliance with all departmental and agency policies and procedures. Assists Program Coordinator with annual monitoring visits by Department of Health. Provides necessary documentation for annual contract renewal. Supports agency marketing and outreach efforts, when requested.

Organizes regular SATP team meetings with division employees and community therapists. Sends out agendas, handouts, and any other documentation needed for the meetings. Creates the in person or online invites, takes notes and distributes meeting notes after. Participates in staff development activities, trainings, staff meetings as required.

$17.72 - $21.89 per hour

Preferred:

Bachelors’ degree preferred, preferably in health, behavioral science, statistics, social

services, or a related field from an accredited college or university.

Preferred Skills and Experience:

Knowledge of HIPAA regulations, mental health terminology, and clinical

documentation standards.

Familiarity with electronic health records systems and other relevant computer-based

administrative tools.

Experience in scheduling, billing, and referral management.

Previous work in non-profit, community health, or mental health settings is highly

Understanding of ethics and values related to community mental health care.

Background Check is Required.

Work Visa sponsorship is not available for this position

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/ .

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.