Clinical Service Representative II- Peds CPT

University of Florida College of Medicine - Jacksonville; Jacksonville (FL); On-site; USD 24,000 - 30,000; Full time

Job summary

The University of Florida College of Medicine - Jacksonville is seeking a Clinical Service Representative II for the Pediatric SATP. Based in Jacksonville, you will support trauma-informed services, handle intake, scheduling, and records management, and work with a multidisciplinary team to ensure timely access and coordination across five counties.

Preferred candidates hold a Bachelor's in a health-related field and have experience with HIPAA, EHRs, scheduling, billing, and referrals.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred in health, behavioral science, statistics, social services, or related field.
• Two years of relevant office experience required or equivalent through college coursework or vocational training.

Responsibilities

• Assist with intake documentation and coordinate appointments and client waitlists.
• Maintain client records and assist with monthly data reporting and contract-required reports.
• Support compliance-monitoring activities and coordinate referrals.
• Organize SATP team meetings and manage meeting logistics (agendas, invites, notes).
• Provide operational support to the SATP Program Coordinator and clinical staff.
• Ensure proper records retention and security in the EMR system.

Skills

HIPAA regulations

Mental health terminology

Clinical documentation standards

Scheduling

Billing

Referral management

Non-profit / community health

Ethics and values in community mental

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Job no: 541673

Work type: Staff Full-Time

Location: Jacksonville Campus

Categories: Health Care Administration/Support

Department: 30090000 - JX-PEDIATRICS-JACKSONVILLE

Classification Title: Clinical Service Representative II- Peds CPT

Classification Minimum Requirements: High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

This position functions as a member of a multidisciplinary team responsible for providing and coordinating trauma-informed services for victims of child abuse and neglect and their families. Based in Jacksonville, Florida, the position supports timely and coordinated access to services for eligible clients, caregivers, referral sources, community therapists, and partner agencies throughout the program’s designated catchment area of Baker, Clay, Duval, Nassau, and St. Johns Counties. The position serves as a primary point of contact for the Sexual Abuse Treatment Program (SATP) for the Child Protection Team (CPT) and provides front-line administrative, client-access, intake, scheduling, records-management, reporting, and program‑coordination support.

Key responsibilities include assisting with intake documentation; coordinating appointments and managing the client waitlist; maintaining client records; completing required data reporting; supporting compliance‑monitoring activities; coordinating referrals; organizing team‑meeting logistics; and providing operational support to the SATP Program Coordinator and clinical staff.

Assists with the completion of intake documentation with clients, caregivers and/or referral sources to obtain demographic and pertinent clinical information prior to the evaluation of pending clients. Serves as point of contact for the office to include answering incoming calls, returning messages in addition to scheduling, confirming or canceling appointments, as appropriate. Assist clinical staff with scheduling appointments and responding to client inquiries. Assists with maintenance of client waitlist as outlined with waitlist policies and provides regular updates to the Program Coordinator.

Prepares and submits required monthly data reports as outlined by contract requirements. Reviews community therapist monthly workbooks and billing. Assists with and completes all departmental reports and data collection, as needed.

Functions as the Records custodian for the program. Retains client records in secured location and assists with retrieving records at the request of the Program Coordinator. Enters and maintains accurate client information in the agency’s electronic medical record system. Ensures compliance with all departmental and agency policies and procedures. Assists Program Coordinator with annual monitoring visits by Department of Health. Provides necessary documentation for annual contract renewal. Supports agency marketing and outreach efforts, when requested.

Organizes regular SATP team meetings with division employees and community therapists. Sends out agendas, handouts, and any other documentation needed for the meetings. Creates the in person or online invites, takes notes and distributes meeting notes after. Participates in staff development activities, trainings, staff meetings as required.

Expected Salary

$17.72 - $21.89 per hour

Preferred

Bachelors’ degree preferred, preferably in health, behavioral science, statistics, social services, or a related field from an accredited college or university.

Preferred Skills And Experience

• Knowledge of HIPAA regulations, mental health terminology, and clinical documentation standards.
• Familiarity with electronic health records systems and other relevant computer-based administrative tools.
• Experience in scheduling, billing, and referral management.
• Previous work in non-profit, community health, or mental health settings is highly valued.
• Understanding of ethics and values related to community mental health care.

This is a time-limited position. Time limited positions are based on circumstances, such as funding sources, which control the length of time for which the position is available.

Background Check is Required.

Work Visa sponsorship is not available for this position.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/.

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida’s Sunshine Law.

Health Assessment Required: yes

Advertised: 08 Oct 2026 Eastern Daylight Time

Applications close: 29 Oct 2026 Eastern Daylight Time