Clinical Scheduling Trainer & Quality Coach (Hybrid)

Aria Care Partners; Kansas; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

EAP

Wellness Program

Hybrid work after onboarding

Job summary

Aria Care Partners is seeking a Clinical Scheduling Trainer - Quality Assurance to lead onboarding, coaching, and ongoing education for the Scheduling team coordinating mobile dental services. The role ensures scheduling accuracy, standardization, and continuous process improvement across QA initiatives.

Responsibilities include developing training materials, serving as the scheduling SME, and partnering with leadership to drive quality and efficiency.

Qualifications

• Clinical scheduling workflows and best practices.
• Ability to analyze processes and identify opportunities for improvement.
• Strong coaching and relationship-building skills for team development.
• Ability to present information clearly and confidently to individuals and groups.
• Commitment to quality, accuracy, and continuous improvement; monitors own work and applies feedback.

Responsibilities

• Lead onboarding and training for new Clinical Scheduling team members.
• Provide ongoing education, coaching, and support to enhance performance and knowledge.
• Develop and maintain training materials, job aids, and process documentation.
• Serve as a subject matter expert for scheduling processes and best practices.
• Communicate process updates and training initiatives to team members.
• Conduct quality audits to ensure scheduling accuracy and compliance with procedures.
• Provide constructive feedback and recommendations to improve quality and efficiency.
• Ensure policies, procedures, and training materials remain current and standardized.
• Partner with Scheduling Leadership and cross-functional teams to support organizational goals.
• Perform other duties as necessary.

Skills

Clinical scheduling expertise

Process improvement

Team development

Presentation skills

Quality control/attention to detail

Adaptability

Dependability

Computer skills

Education

Associate or bachelor’s degree preferred – equivalent work experience accepted

Tools

Excel

Adobe

Job description

Aria Care Partners is seeking a Clinical Scheduling Trainer - Quality Assurance to lead onboarding, coaching, and ongoing education for the Scheduling team coordinating mobile dental services. The role ensures scheduling accuracy, standardization, and continuous process improvement across QA initiatives.

Responsibilities include developing training materials, serving as the scheduling SME, and partnering with leadership to drive quality and efficiency.