Remote Scheduling Coordinator - Patient Experience

RemoteFetch; Massachusetts; Remote; USD 40,000 - 60,000; Full time

Job summary

Dental Care Alliance is seeking a Scheduling Coordinator to support Centralized Scheduling, handling inbound inquiries and AI escalations to ensure accurate appointment placement.

You will manage patient information, work remotely, and collaborate with the central call center to maximize provider availability while delivering high-quality patient experiences across supported practices.

Qualifications

• Previous experience in scheduling, call center, dental, or healthcare operations preferred.
• Work independently in a remote environment.
• Strong organizational skills and adherence to established processes.
• Proficiency with computer systems and willingness to learn new technologies.
• Bilingual English/Spanish skills are a plus.
• Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required.
• Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred.

Responsibilities

• Respond to inbound patient communications via phone, text message, and email in a timely and professional manner.
• Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures.
• Ensure appointments are scheduled accurately using approved templates and scheduling guidelines.
• Update and maintain patient demographic and appointment information within scheduling systems.
• Document scheduling activity using designated task forms and systems.
• Identify issues requiring office-level involvement and escalating appropriately.
• Communicate effectively with leadership regarding questions, workload concerns, or process issues.

Skills

Patient Service Orientation

Attention to Detail

Communication Skills

Technology Proficiency

Judgment and Decision Making

Time Management

Team Collaboration

Tools

Denticon

RavePoint

Talkdesk

Job description

Dental Care Alliance is seeking a Scheduling Coordinator to support Centralized Scheduling, handling inbound inquiries and AI escalations to ensure accurate appointment placement.

You will manage patient information, work remotely, and collaborate with the central call center to maximize provider availability while delivering high-quality patient experiences across supported practices.