Clinical Scheduling & Staffing Lead — Program Coordinator III

Commonwealth of Massachusetts; Tewksbury Junction (MA); On-site; USD 80,000 - 118,000; Full time

Job summary

The Commonwealth of Massachusetts Department of Public Health in Tewksbury is seeking a Supervisor of the Clinical Scheduling and Staffing Office (Program Coordinator III). This leadership role oversees staffing and scheduling operations, working with senior clinical and executive leadership to ensure appropriate licensure mix and staffing resources across units.

You will lead a staffing office team, collaborate with Human Resources on recruitment, develop staffing reports, monitor time

Qualifications

• Knowledge of methods to prepare reports, charts, graphs, and data-driven materials.
• Strong ability to analyze information, organize data, and communicate findings clearly.
• Excellent written and verbal communication skills with the ability to follow instructions.
• Demonstrated ability to supervise staff, assign and monitor work, and support employee development.
• Strong interpersonal skills and the ability to work collaboratively across levels.
• Ability to handle confidential information with discretion.
• Knowledge of applicable laws, regulations, policies, and guidelines.
• Understanding of organizational structures and processes in a complex agency or healthcare environment.
• Knowledge of collective bargaining agreements and applying provisions to staffing and workforce matters.
• Ability to manage competing priorities and resolve operational issues.

Responsibilities

• Provide overall leadership and guidance to the Clinical Scheduling and Staffing Office team.
• Collaborate with senior leadership to implement strategic staffing plans based on patient acuity and operational needs.
• Partner with Human Resources to support recruitment, posting, interviewing, onboarding, and workforce movement.
• Develop and maintain tools to monitor time reporting, leave usage, benefit time, and other workforce data.
• Analyze staffing patterns, overtime, and capacity; provide data-driven recommendations.
• Prepare reports, analyses, charts, graphs, and staffing information for leadership.
• Oversee monthly clinical staffing schedules and licensure mix across units.
• Coordinate procurement and use of contracted clinical staff as needed.
• Provide guidance to employees on scheduling, payroll, leave procedures, and policies.
• Collaborate with management, HR, labor representatives to ensure compliance with agency policies and CBAs.

Skills

Data analysis

Supervision

Communication

Workforce planning

Confidentiality

Policies/regulations

Interpersonal skills

Organizational skills

Problem solving

Education

Bachelor’s degree in public administration

Job description

The Commonwealth of Massachusetts Department of Public Health in Tewksbury is seeking a Supervisor of the Clinical Scheduling and Staffing Office (Program Coordinator III). This leadership role oversees staffing and scheduling operations, working with senior clinical and executive leadership to ensure appropriate licensure mix and staffing resources across units.

You will lead a staffing office team, collaborate with Human Resources on recruitment, develop staffing reports, monitor time