Clinical Scheduling & Patient Support Specialist

US-Department-of-Veterans-Affair; Lincoln (NE); On-site; USD 36,000 - 54,000; Full time

Job summary

The Medical Support Assistant (MSA) supports VA Dental Service by serving as the first point of contact, scheduling patient appointments, and managing electronic orders and consults in medical systems.

The role requires basic medical terminology, strong data-entry and communication skills, and the ability to work with diverse staff and patients, with progression from GS-3 to GS-5 based on experience.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Ability to record messages and follow-up physician requests.
• Ability to interact with diverse patients and health-care staff politely.
• Ability to use office automation and scheduling software to support care.

Responsibilities

• Schedule patient appointments in clinical settings.
• Enter and retrieve patient information in electronic health records and scheduling systems.
• Process and respond to electronic orders and consults.
• Assist in general patient support and data entry duties.

Skills

Basic medical terminology

Patient messages handling

Interpersonal communication

Office automation software

Education

High school diploma or GED

One year of education above high school (GS-4)

Job description

The Medical Support Assistant (MSA) supports VA Dental Service by serving as the first point of contact, scheduling patient appointments, and managing electronic orders and consults in medical systems.

The role requires basic medical terminology, strong data-entry and communication skills, and the ability to work with diverse staff and patients, with progression from GS-3 to GS-5 based on experience.