Clinical Scheduler & Provider Support Specialist

University of Rochester; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester is seeking a full-time administrative assistant to support clinical, educational, and academic programs. You will manage providers’ calendars, coordinate referrals, and prepare non-routine correspondence and travel arrangements.

This role requires a High School diploma with 2 years of relevant experience (or equivalent), strong customer relations, and familiarity with scheduling software and EMR systems.

Qualifications

• Demonstrated customer relations skills required.
• High School diploma with 2 years of relevant experience, or equivalent.
• Experience with medical scheduling software (Flowcast) and EMR preferred.

Responsibilities

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including providers' time/calendar management and optimizing provider-patient schedules.
• Arrange travel, conference registrations, and hotel accommodations; coordinate referrals and prior authorizations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for information requested by physicians, insurance companies, and attorneys.

Skills

Customer relations

Education

High School diploma and 2 years of relevant experience

Equivalent combination of education and experience

Tools

Flowcast scheduling software

Electronic Medical Records (EMR)

Job description

The University of Rochester is seeking a full-time administrative assistant to support clinical, educational, and academic programs. You will manage providers’ calendars, coordinate referrals, and prepare non-routine correspondence and travel arrangements.

This role requires a High School diploma with 2 years of relevant experience (or equivalent), strong customer relations, and familiarity with scheduling software and EMR systems.