Clinical SaaS Solutions Specialist

PracticeSuite, Inc.; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

PracticeSuite, Inc. is seeking a Clinical SaaS Solutions Specialist to deliver tailored product demonstrations of our cloud-based healthcare software solutions, including EHR/EMR, practice management, and RCM capabilities.

You will translate clinical workflows into practical demonstrations for physicians, practice administrators, billing teams, and other stakeholders. The role requires healthcare operations knowledge and hands-on experience with healthcare SaaS platforms.

Qualifications

• Bachelor's degree in a related field or equivalent experience in healthcare technology.
• 2–4 years in healthcare SaaS, healthcare IT, or related healthcare technology roles.
• Experience delivering software demonstrations and training for customers.
• Strong understanding of medical practice workflows and healthcare operations.
• Familiarity with EHR/EMR systems, medical billing, and RCM.
• Excellent communication and presentation skills with the ability to explain complex software clearly.
• Ability to work with Sales, Product, Engineering, and Customer Success teams.

Responsibilities

• Deliver customized demonstrations of PracticeSuite to physicians, practices, and healthcare organizations.
• Demonstrate EHR/EMR, scheduling, billing, and practice management workflows relevant to the product.
• Translate prospect requirements into relevant demonstrations and use cases.
• Support discovery calls and prepare demonstration environments and materials.

Skills

Healthcare SaaS

Product demonstrations

Healthcare workflows

Presentation skills

Customer facing

Collaboration

Education

Bachelor's degree in Healthcare Administration

Tools

PracticeSuite

Athenahealth

Job description

Department: Sales / Business Development

Location: Tampa, Florida

Employment Type: Full-Time

Position Summary

PracticeSuite is seeking a knowledgeable and customer-focused Clinical SaaS Solutions Specialist with experience in the healthcare technology industry to deliver compelling product demonstrations of our cloud-based healthcare software solutions.

This role is responsible for demonstrating how our Electronic Health Records (EHR/EMR), Practice Management, and Revenue Cycle Management (RCM) solutions support healthcare providers in improving clinical workflows, streamlining administrative operations, and optimizing revenue performance.

The ideal candidate combines a strong understanding of healthcare operations with hands‑on experience in healthcare SaaS platforms. This individual must be comfortable translating complex software functionality into practical, easy‑to‑understand solutions for physicians, practice administrators, billing teams, and other healthcare stakeholders.

The specialist will work closely with the Sales, Product, and Customer Success teams to support the sales process by delivering tailored, technically accurate demonstrations that address prospective customers' clinical and operational needs.

Key Responsibilities

1. Product Demonstrations

• Deliver engaging, customized demonstrations of PracticeSuite's healthcare SaaS platform to prospective clients, including physicians, medical practices, practice administrators, and healthcare organizations.
• Demonstrate EHR/EMR functionality, appointment scheduling, patient registration, clinical documentation, electronic prescribing, billing, reporting, and practice management workflows, as applicable to the product.
• Explain how the platform supports clinical efficiency, administrative productivity, patient engagement, and revenue optimization.
• Adapt demonstrations to the audience's specialty, practice size, operational requirements, and business challenges.
• Present product capabilities clearly to both clinical and non-technical audiences.

2. Healthcare Workflow Expertise

• Understand common workflows within medical practices, including patient intake, clinical encounters, documentation, charge capture, claims submission, payment posting, and denial management.
• Explain how healthcare software integrates clinical and administrative workflows.
• Identify operational inefficiencies and demonstrate how the platform can address specific customer challenges.
• Maintain familiarity with healthcare terminology, medical practice operations, and relevant industry standards.
• Explain relevant integrations and interoperability capabilities when applicable.

3. Sales Support and Collaboration

• Partner with Account Executives and other sales team members to prepare for discovery sessions, product demonstrations, and follow‑up meetings.
• Participate in discovery calls to understand prospects' existing systems, workflows, pain points, and technology requirements.
• Translate prospect requirements into relevant product demonstrations and use cases.
• Address technical and workflow‑related questions accurately, coordinating with Product or Engineering when additional expertise is required.
• Support the preparation of demonstration environments, presentations, and supporting materials.
• Assist the sales team in responding to product‑related questions during the evaluation process.

4. Product Knowledge and Continuous Improvement

• Develop and maintain a strong understanding of PracticeSuite's software features, functionality, integrations, and product roadmap.
• Stay informed about healthcare SaaS trends, EHR/EMR technology, medical billing processes, and practice management solutions.
• Gather feedback from prospects and communicate recurring product questions, feature requests, and competitive observations to internal teams.
• Collaborate with Product and Engineering to ensure demonstrations accurately reflect available functionality.
• Continuously improve presentation techniques, product knowledge, and demonstration effectiveness.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Health Informatics, Business, Information Technology, or a related field; equivalent relevant professional experience may be considered.
• At least 2–4 years of experience in healthcare SaaS, healthcare IT, EHR/EMR, practice management, or a related healthcare technology environment.
• Hands‑on experience delivering software demonstrations, conducting product training, supporting software implementations, or working in a customer‑facing healthcare technology role.
• Strong understanding of medical practice workflows and healthcare operations.
• Familiarity with EHR/EMR systems, medical billing, claims processing, and Revenue Cycle Management (RCM).
• Excellent verbal communication, presentation, and interpersonal skills.
• Ability to explain technical software functionality in clear, practical business and clinical terms.
• Strong organizational skills and the ability to manage multiple demonstrations and prospect requirements.
• Proficiency with standard presentation tools and web‑based software applications.
• Ability to work collaboratively with Sales, Product, Engineering, and Customer Success teams.
• Experience with PracticeSuite or other healthcare platforms such as athenahealth, eClinicalWorks, NextGen Healthcare, AdvancedMD, Tebra, DrChrono, or similar solutions.
• Clinical Workflow Knowledge: Understands how medical practices operate and how software supports clinical and administrative activities.
• Presentation Excellence: Delivers confident, structured, engaging demonstrations tailored to the audience.
• Technical Aptitude: Learns complex software functionality quickly and demonstrates it accurately.
• Customer Orientation: Understands prospect needs and connects product capabilities to meaningful outcomes.
• Problem‑Solving: Identifies workflow challenges and presents practical software‑based solutions.
• Collaboration: Works effectively with Sales, Product, Engineering, and Customer Success.
• Adaptability: Adjusts demonstrations to different medical specialties, practice sizes, and levels of technical expertise.

Performance Metrics

Success in this role will be evaluated based on:

• Quality and effectiveness of product demonstrations.
• Ability to communicate clinical and operational value propositions.
• Demonstration preparation and product knowledge.
• Feedback from prospective clients and internal sales teams.
• Contribution to prospect engagement and progression through the sales pipeline.
• Accuracy of product information and demonstration environments.
• Responsiveness to sales team requests and follow‑up questions.
• Ability to support competitive evaluations and address customer requirements.

About PracticeSuite

PracticeSuite provides healthcare technology solutions designed to help medical practices manage clinical, administrative, and financial operations through integrated software. Our solutions support medical practices in streamlining workflows, improving operational efficiency, and managing the business side of healthcare.