Part-Time Clinical Practice Support Specialist

Optum; Boston (MA); On-site; USD 24,796 - 44,083; Part time

Job summary

Optum is seeking a Part Time Practice Support Assistant II in Chestnut Hill, MA to join the Urology department. The role involves advanced administrative support, high autonomy, and delivering excellent patient service.

Schedule: Part Time, 32 hours/week with flexible shifts, typically Monday–Friday 8am–4:30pm. Responsibilities include complex scheduling, data accuracy, patient outreach, and coordination with supervisors.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service or healthcare experience.
• Associate's Degree in medical office administration program (preferred).
• Previous EPIC experience.
• Proven solid problem solving and complex patient management skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer Service

Education

High School Diploma/GED

EPIC experience

Job description

Optum is seeking a Part Time Practice Support Assistant II in Chestnut Hill, MA to join the Urology department. The role involves advanced administrative support, high autonomy, and delivering excellent patient service.

Schedule: Part Time, 32 hours/week with flexible shifts, typically Monday–Friday 8am–4:30pm. Responsibilities include complex scheduling, data accuracy, patient outreach, and coordination with supervisors.