Practice Support Assistant II (Part-Time)

Optum; Boston (MA); On-site; USD 24,796 - 44,083; Part time

Job summary

Optum is seeking a Part Time Practice Support Assistant II in Chestnut Hill, MA to join the Urology department. The role involves advanced administrative support, high autonomy, and delivering excellent patient service.

Schedule: Part Time, 32 hours/week with flexible shifts, typically Monday–Friday 8am–4:30pm. Responsibilities include complex scheduling, data accuracy, patient outreach, and coordination with supervisors.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service or healthcare experience.
• Associate's Degree in medical office administration program (preferred).
• Previous EPIC experience.
• Proven solid problem solving and complex patient management skills.

Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer Service

Education

High School Diploma/GED

EPIC experience

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part Time Practice Support Assistant II (2375878)

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performs advancedPart Time Practice Support Assistant IIduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department.

Location: 291 Independence Dr. Chestnut Hill, MA

Department: Urology

Schedule: Part Time, 32 hours/week. Flexible shifts available. Will be working Monday – Friday between the hours 8am – 4:30pm. Schedule to be determined by manager upon hire.

Primary Responsibilities

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare experience

Preferred Qualifications

• Associate's Degree in medical office administration program
• Previous EPIC experience
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.