Clinical Patient Access Specialist- Call Center (MA/LPN/EMT Certification Required)

St. Elizabeth Healthcare; United States; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Work from Home after training

Paid Time Off

Medical, Dental, and Vision

403b with Match

Opportunity for Growth

Job summary

St. Elizabeth Healthcare is seeking a Clinical Patient Access Specialist for our Call Center. You will relay reviewed results to patients, manage high call volumes, document care needs in the EMR, and provide clear information under provider direction.

The role requires active LPN/CMA/RMA/EMT certification, at least one year in a clinical setting, and a commitment to HIPAA-compliant service. After training, there is an opportunity to work from home.

Qualifications

• Active clinical certification (LPN, CMA, RMA, EMT) is required.
• Minimum of 1 year of clinical setting experience.

Responsibilities

• Understand and uphold St. Elizabeth Healthcare's Mission, Vision, and Values.
• Comply with scheduling of patients and release of medical information processes to stay compliant.
• Accurate documentation in the EMR.
• Provide instructions and results to patients under provider directions.
• Verifies and updates patient demographics and insurance information.
• Schedules appointments based on office policies and decision trees.
• Communicates with offices about patient concerns related to results.
• Maintains working relationships with team, practice and leadership.
• Works with central billing on requests.

Skills

Call center

EMR documentation

Patient communication

Education

LPN/CMA/RMA/EMT certification

Tools

EMR system

Job description

Job Type

Regular

Scheduled Hours

40

Job Summary

Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.

Job Description

Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required)

BENEFITS

• Work from Home Opportunity after training (Equipment Provided)
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Growth

DUTIES AND RESPONSIBILITIES

• Understand and uphold SEP’s Mission, Vision, and Values.
• Comply with all applicable laws and regulations.
• Comply with all applicable laws and regulations.
• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Accurate documentation in the EMR.
• Provide instructions and results to patients under directions of the providers.
• Communicates as needed with offices about any patient concerns/issues related to results.
• Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees
• Maintains an effective working relationship with team members, members of medical practice and leadership.
• Verifies and updates all patient demographic and insurance information.
• Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests.
• Advises patients of outstanding balances.
• Ensures accurate and timely distribution of patient requests
• Works with central billing office and physicians/clinicians as needed in a timely manner on all requests.
• Other duties and responsibilities as assigned.

EDUCATION

Minimum : Active certification or license of LPN, CMA, RMA, EMT.

YEARS OF EXPERIENCE

Minimum: One year of experience in area of certification in a clinical setting.

LICENSES AND CERTIFICATIONS

An approved credential such as LPN, CMA, RMA, EMT.

FLSA Status

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.